Ian Golding in

Ian Golding

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Chief Knowledge Officer at AmplifyXM
📍 United Kingdom

Ian Golding is a globally recognized Customer Experience (CX) consultant, author, and CEO of Customer Experience Consultancy Ltd. He advises leading companies on CX strategy and implementation, drawing on his experience across numerous industries and in over 60 countries. Colleagues and clients often describe him as passionate, knowledgeable, and pragmatic.

Outside of his professional life, Ian is a passionate supporter of Liverpool Football Club. He frequently shares his enthusiasm for the team and the sport. He earned his BSc (Hons) from Brunel University of London.

Unique fact: Ian was a founding board member of the global Customer Experience Professionals Association (CXPA).

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Experience
13 Years
Current Role
Chief Knowledge Officer
Job Level
Leadership
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ian cares about

CX Strategy
As a consultant, author, and speaker, his entire career is dedicated to advising companies on customer experience strategy, measurement, and improvement on a global scale.
Journey Management
He is actively collaborating with major tech companies like Oracle to deliver 'Journey Management Bootcamps, ' indicating a focus on this specific discipline within CX.
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Career

Work history

6-2025
Chief Knowledge Officer
AmplifyXM
2-2012
CEO and Founder
Customer Experience Consultancy Ltd
8-2015
Certified Customer Experience Professional (CCXP) Recognised Training Provider
Customer Experience Professionals Association (CXPA)
1-2021
Global Customer Experience Consultant
Cemantica
10-2023
Customer Experience Advisor at NECXT
NECXT
In the press

Media appearances

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Education
1991 - 1995
BSc(Hons)
Brunel University of London
1986 - 1991
Education details unavailable
Mill Hill School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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