Ian Golding is a globally recognized Customer Experience (CX) consultant, author, and CEO of Customer Experience Consultancy Ltd. He advises leading companies on CX strategy and implementation, drawing on his experience across numerous industries and in over 60 countries. Colleagues and clients often describe him as passionate, knowledgeable, and pragmatic.
Outside of his professional life, Ian is a passionate supporter of Liverpool Football Club. He frequently shares his enthusiasm for the team and the sport. He earned his BSc (Hons) from Brunel University of London.
Unique fact: Ian was a founding board member of the global Customer Experience Professionals Association (CXPA).
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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