Ian Tyrrell

Inquirer
DISC Type : cd

Freelance Teacher at Various Companies

Aberdeen, Scotland, United Kingdom

Overview

Ian is a customer service specialist with a background in supporting clients for major companies like Santander, Vodafone, and Verizon. He is adept at working within financial regulations and resolving complex technical and account-related issues. Ian holds a Bachelor of Science from the University of Aberdeen and a TEFL certification.

Outside of his corporate roles, Ian has a passion for education, having worked as a freelance English teacher for students throughout Europe. He has also shown a keen interest in technology and security by attending events like the CyberSecurity Festival, indicating a commitment to continuous learning.

He considers his decision to become a certified English teacher the "best choice I ever made. "

Personality Overview

ROI Conscious

Hard To Convince

Demanding

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Support
Has an extensive career in customer-facing roles, handling inbound calls and resolving issues for companies like AT&T, Concentrix, and OKIN BPS.
English Language Teaching
Holds a TEFL certification which he describes as the best choice he ever made, and has worked as a freelance English teacher across Europe.
Cybersecurity
Has demonstrated a direct interest in the field by attending the CyberSecurity Festival to expand his knowledge.

Media Appearances

Ian has no verified media appearances

Work History

7-2023
Freelance Teacher at Various Companies
5-2022 - 7-2023
Customer Service Specialist at Concentrix
8-2021 - 5-2022
Inbound Customer Service Representative at Concentrix
1-2021 - 7-2021
Customer Service Representative at AT&T
3-2020 - 7-2020
Customer Support Specialist at OKIN BPS

Education

1983 - 1986
Bachelor of Science (BSc) from University of Aberdeen
2007 - 2007
TEFL Certificate from The School of Modern Languages

More Information

Social Presence :

Prographics :

Exp : 37 Location : Aberdeen, Scotland, United Kingdom Job Level : N/A Designation : Freelance Teacher at Various Companies
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Insights For Selling To Ian

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ian is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Ian

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Ian move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Ian take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Ian

Personality Compatibility


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