Ingrid Liu in

Ingrid Liu

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Director, Implementation Operations at OnMed
📍 New York, New York, United States

Ingrid is a healthtech operations leader with over a decade of experience focused on making healthcare more accessible. A graduate of Northwesterns Kellogg School of Management, she has a proven track record of scaling teams and improving systems across payer, provider, and employer landscapes at companies like OnMed, Optum, and AbleTo.

She is passionate about simplifying care delivery so people can get the help they need. Ingrid thrives in mission-driven, low-ego environments and is guided by a strong sense of empathy, valuing data and measurable outcomes in her work. Her focus is always on the mission to simplify and improve healthcare.

At a previous company, she reduced early provider attrition by 20% by launching new engagement metrics.

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Experience
15 Years
Current Role
Director, Implementation Operations
Job Level
Mid-senior
Location
New York, New York, United States
Personality Overview

How Ingrid shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ingrid cares about

Healthcare Accessibility
Her personal mission is to make healthcare easier and more accessible for patients, a core theme in her work at OnMed and beyond.
Provider Experience
She has led multiple teams focused on improving provider satisfaction, engagement, and retention at both Optum and AbleTo Inc.
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Career

Work history

2025
Director, Implementation Operations
OnMed
2024 - 2025
Director, Provider and Patient Experience (Optum Behavioral Care, Clinical Operations)
Optum
2022 - 2024
Director, Provider Experience & Operations
AbleTo Inc.
2019 - 2021
Director, Client Solutions
AbleTo Inc.
2017 - 2019
Client Development Manager
AbleTo Inc.
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.); Health Enterprise Management and Data Analytics
Northwestern University - Kellogg School of Management
B.A.
Dartmouth College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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