Ingrid Liu

Observer
DISC Type : ic

Director, Implementation Operations at OnMed

New York, New York, United States

Overview

Ingrid is a healthtech operations leader with over a decade of experience focused on making healthcare more accessible. A graduate of Northwesterns Kellogg School of Management, she has a proven track record of scaling teams and improving systems across payer, provider, and employer landscapes at companies like OnMed, Optum, and AbleTo.

She is passionate about simplifying care delivery so people can get the help they need. Ingrid thrives in mission-driven, low-ego environments and is guided by a strong sense of empathy, valuing data and measurable outcomes in her work. Her focus is always on the mission to simplify and improve healthcare.

At a previous company, she reduced early provider attrition by 20% by launching new engagement metrics.

Personality Overview

Assertive

Value Driven

Example Seeker

They are generally good communicators and can be hard to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Healthcare Accessibility
Her personal mission is to make healthcare easier and more accessible for patients, a core theme in her work at OnMed and beyond.
Provider Experience
She has led multiple teams focused on improving provider satisfaction, engagement, and retention at both Optum and AbleTo Inc.
Behavioral Health Tech
Gained deep experience in this sector during her time at virtual behavioral health provider AbleTo Inc. and Optum Behavioral Care.

Media Appearances

Ingrid has no verified media appearances

Work History

2025
Director, Implementation Operations at OnMed
2024 - 2025
Director, Provider and Patient Experience (Optum Behavioral Care, Clinical Operations) at Optum
2022 - 2024
Director, Provider Experience & Operations at AbleTo Inc.
2019 - 2021
Director, Client Solutions at AbleTo Inc.
2017 - 2019
Client Development Manager at AbleTo Inc.

Education

Master of Business Administration (M.B.A.); Health Enterprise Management and Data Analytics from Northwestern University - Kellogg School of Management
B.A. from Dartmouth College

More Information

Social Presence :

Prographics :

Exp : 15 Location : New York, New York, United States Job Level : Mid-senior Designation : Director, Implementation Operations at OnMed
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Insights For Selling To Ingrid

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ingrid is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Ingrid

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Ingrid move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Ingrid take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Ingrid

Personality Compatibility


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