Irfan Q.

Judge
DISC Type : Dc

IT Service Delivery Manager EMEA at Niterra EMEA GmbH

Ratingen, North Rhine-Westphalia, Germany

Overview

With over 25 years of experience, Irfan is a seasoned IT professional specializing in heading high-end IT projects and developing turnkey applications. His expertise spans technology planning, global IT delivery, project management, and IT security. Colleagues commend him for being an outstanding, focused, and detail-oriented professional who excels in project leadership and team motivation.

He recently earned his ITIL V4 certification, underscoring a commitment to current IT service management best practices. His career reflects deep knowledge in infrastructure development, vendor management, and disaster recovery planning.

Personality Overview

Generally Skeptic

Fast But Wary

Objective Thinker

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success.

Topics They Care About

IT Service Delivery
His entire career, including his current role as IT Service Delivery Manager for EMEA, is centered on optimizing IT services and user support.
Global Project Management
He has extensive experience managing large-scale technology initiatives and IT projects for major organizations across the EMEA and IMA regions.
ITIL Frameworks
He recently obtained the ITIL V4 certification, demonstrating a proactive interest in aligning with global best practices for IT service management.

Media Appearances

Irfan has no verified media appearances

Work History

10-2018
IT Service Delivery Manager EMEA at Niterra EMEA GmbH
1-2018 - 10-2018
Regional Field Support Manager IMA (India, Middleast & Africa) at Firmenich
4-2015 - 12-2017
IT Manager Systems Lead (GUS – Global User Services) at Firmenich
6-2014 - 3-2015
Technical Service Delivery Manager at Firmenich
2-2010 - 6-2014
IT Manager Projects at Confidential

Education

2004 - 2006
Master's degree from Preston Institute of Management Science & Technology
2001 - 2004
Bachelor's degree from Preston Institute of Management Science & Technology

More Information

Social Presence :

Prographics :

Exp : N/A Location : Ratingen, North Rhine-Westphalia, Germany Job Level : N/A Designation : IT Service Delivery Manager EMEA at Niterra EMEA GmbH
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Insights For Selling To Irfan

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Irfan is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Irfan

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Irfan move?

  • If convinced, they can reach decisions quite fast.
  • Can Irfan take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Irfan

Personality Compatibility


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