Isaías S.

Judge
DISC Type : Dc

Head of Digital Operations & Growth LATAM | Customer Experience & Transformation (CX) at Banco Falabella

Argentina

Overview

Isaías is a digital transformation leader with over 15 years of experience in LATAMs fintech, banking, and e-commerce sectors. He specializes in digital operations, growth, and data analytics, holding Masters degrees in Big Data & Business Intelligence and Project Management. Colleagues describe him as dedicated, proactive, and detail-oriented.

He places a high value on teamwork and professional relationships, frequently expressing pride and gratitude for his colleagues efforts and achievements. Isaías is committed to continuous self-improvement, underscored by his recent completion of two advanced degrees, and appreciates the support he receives from family and friends.

He leads complex, multi-country digital operations for LATAM from his base in Argentina, fostering strong cross-border collaboration.

Personality Overview

Quality Focused

Objective Thinker

Generally Skeptic

They are less concerned about the product and more about its potential impact.  They put a lot of effort into ensuring personal success. They prefer to move quickly, and expect the same from others.

Topics They Care About

LATAM Digital Growth
His career is focused on driving digital growth, operations, and transformation for major financial and retail companies across Latin America.
Customer Experience
A core part of his role involves leading customer experience (CX) and transformation initiatives to improve user journeys and overall satisfaction.
Data-Driven Operations
With a Master's in Big Data, he has implemented BI centers and data analytics products to enable informed, real-time decision-making.

Media Appearances

Isaías has no verified media appearances

Work History

2-2023
Head of Digital Operations & Growth LATAM | Customer Experience & Transformation (CX) at Banco Falabella
9-2021 - 2-2023
Lead of Digital Operations & Growth | LATAM Business Intelligence at Fpay
12-2019 - 10-2021
Digital Operations and Command Center Leader at Gire S.A.
8-2018 - 12-2019
Líder en Prevención de Fraude Digital y Ciberseguridad Operativa at Telecentro
5-2016 - 7-2018
Líder de Operaciones RPA y Operational Excellence at Supermercados Mayoristas Yaguar S.A.

Education

7-2021 - 7-2023
Máster en Big Data y Business Intelligence. from ENEB - Escuela de Negocios Europea de Barcelona
10-2020 - 1-2023
Máster en Project management from ENEB - Escuela de Negocios Europea de Barcelona

More Information

Social Presence :

Prographics :

Exp : 9 Location : Argentina Job Level : Mid-senior Designation : Head of Digital Operations & Growth LATAM | Customer Experience & Transformation (CX) at Banco Falabella
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Insights For Selling To Isaías

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Hold your ground without indulging in one-upmanship
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Isaías is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Isaías

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Isaías move?

  • If convinced, they can reach decisions quite fast.
  • Can Isaías take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Isaías

Personality Compatibility


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