Isaías S. in

Isaías S.

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Head of Digital Operations & Growth LATAM | Customer Experience & Transformation (CX) at Banco Falabella
📍 Argentina

Isaías is a digital transformation leader with over 15 years of experience in LATAMs fintech, banking, and e-commerce sectors. He specializes in digital operations, growth, and data analytics, holding Masters degrees in Big Data & Business Intelligence and Project Management. Colleagues describe him as dedicated, proactive, and detail-oriented.

He places a high value on teamwork and professional relationships, frequently expressing pride and gratitude for his colleagues efforts and achievements. Isaías is committed to continuous self-improvement, underscored by his recent completion of two advanced degrees, and appreciates the support he receives from family and friends.

He leads complex, multi-country digital operations for LATAM from his base in Argentina, fostering strong cross-border collaboration.

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Experience
9 Years
Current Role
Head of Digital Operations & Growth LATAM | Customer Experience & Transformation (CX)
Job Level
Mid-senior
Location
Argentina
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Isaías cares about

LATAM Digital Growth
His career is focused on driving digital growth, operations, and transformation for major financial and retail companies across Latin America.
Customer Experience
A core part of his role involves leading customer experience (CX) and transformation initiatives to improve user journeys and overall satisfaction.
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Career

Work history

2-2023
Head of Digital Operations & Growth LATAM | Customer Experience & Transformation (CX)
Banco Falabella
9-2021 - 2-2023
Lead of Digital Operations & Growth | LATAM Business Intelligence
Fpay
12-2019 - 10-2021
Digital Operations and Command Center Leader
Gire S.A.
8-2018 - 12-2019
Líder en Prevención de Fraude Digital y Ciberseguridad Operativa
Telecentro
5-2016 - 7-2018
Líder de Operaciones RPA y Operational Excellence
Supermercados Mayoristas Yaguar S.A.
In the press

Media appearances

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Education
7-2021 - 7-2023
Máster en Big Data y Business Intelligence.
ENEB - Escuela de Negocios Europea de Barcelona
10-2020 - 1-2023
Máster en Project management
ENEB - Escuela de Negocios Europea de Barcelona
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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