Isabelle Adams Larrabee

Collaborator
DISC Type : si

Senior Product Support Manager, Google Wallet at Google

New York, New York, United States

Overview

Isabelle Adams Larrabee is a Senior Product Support Manager at Google, specializing in customer experience (CX) for Google Wallet. Her career is built on driving technical strategy for voice-of-customer programs and managing software implementation. She holds certifications in Medallia OCEM and as a Salesforce Integrations Expert.

Outside of her tech career, Isabelle is passionate about community service. She has actively supported and fundraised for Miriams Kitchen, an organization dedicated to ending chronic homelessness in Washington D. C. , demonstrating a commitment to social causes.

She has a background in managing client relationships and teaching CX methodologies like NPS.

Personality Overview

Appreciative

Fair-minded

Example Driven

They are more likely to opt for solutions that are proven in the market.  Scenarios where both sides can come out as winners appeal to them greatly. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Experience Strategy
Her entire career, from Medallia to Google, focuses on CX, implementing voice of customer programs and frameworks like NPS.
CRM Integration
She holds a certification as a Salesforce Integrations Expert and has celebrated the integration of Medallia with market-leading CRMs.
Consumer Payments Tech
Her current and recent roles at Google are focused on product support and customer experience for Google Pay and Google Wallet.

Media Appearances

Isabelle has no verified media appearances

Work History

5-2024
Senior Product Support Manager, Google Wallet at Google
1-2022 - 5-2024
Product Support Manager, Google Pay and Google Wallet at Google
5-2021 - 1-2022
Technical Program Manager at Medallia
3-2020 - 5-2021
Senior Analyst, Professional Services at Medallia
4-2018 - 3-2020
Technology Consultant at Ignyte Group

Education

2012 - 2016
Bachelor's degree from Washington University in St. Louis
2014 - 2014
Bachelor's degree from WHU – Otto Beisheim School of Management
2008 - 2012
Education details unavailable from The Spence School

More Information

Social Presence :

Prographics :

Exp : 9 Location : New York, New York, United States Job Level : Middle Designation : Senior Product Support Manager, Google Wallet at Google
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Insights For Selling To Isabelle

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Be visibly appreciative of their actions during your interactions
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Isabelle is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Isabelle

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Isabelle move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Isabelle take some risk or not?

  • They are unlikely to take many risks.

You And Isabelle

Personality Compatibility


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