Isabelle Adams Larrabee in

Isabelle Adams Larrabee

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Senior Product Support Manager, Google Wallet at Google
📍 New York, New York, United States

Isabelle Adams Larrabee is a Senior Product Support Manager at Google, specializing in customer experience (CX) for Google Wallet. Her career is built on driving technical strategy for voice-of-customer programs and managing software implementation. She holds certifications in Medallia OCEM and as a Salesforce Integrations Expert.

Outside of her tech career, Isabelle is passionate about community service. She has actively supported and fundraised for Miriams Kitchen, an organization dedicated to ending chronic homelessness in Washington D. C. , demonstrating a commitment to social causes.

She has a background in managing client relationships and teaching CX methodologies like NPS.

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Experience
9 Years
Current Role
Senior Product Support Manager, Google Wallet
Job Level
Middle
Location
New York, New York, United States
Personality Overview

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Priorities

Topics Isabelle cares about

Customer Experience Strategy
Her entire career, from Medallia to Google, focuses on CX, implementing voice of customer programs and frameworks like NPS.
CRM Integration
She holds a certification as a Salesforce Integrations Expert and has celebrated the integration of Medallia with market-leading CRMs.
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Career

Work history

5-2024
Senior Product Support Manager, Google Wallet
Google
1-2022 - 5-2024
Product Support Manager, Google Pay and Google Wallet
Google
5-2021 - 1-2022
Technical Program Manager
Medallia
3-2020 - 5-2021
Senior Analyst, Professional Services
Medallia
4-2018 - 3-2020
Technology Consultant
Ignyte Group
In the press

Media appearances

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Education
2012 - 2016
Bachelor's degree
Washington University in St. Louis
2014 - 2014
Bachelor's degree
WHU – Otto Beisheim School of Management
2008 - 2012
Education details unavailable
The Spence School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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