Ivy Forero in

Ivy Forero

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Head of Customer Success at Messe Frankfurt Middle East
📍 Dubai, United Arab Emirates

Ivy Forero is the Head of Customer Success at Messe Frankfurt Middle East, a keynote speaker, and a growth strategist focused on turning CS into a revenue engine. She is recognized for building high-performing teams and scalable systems. People often describe her as strategic, results-driven, and an exceptional leader.

Originally from Colombia and raised in the US, Ivy now resides in Dubai. She is a mother, a rescue dog lover, and a human rights advocate. Her background includes a degree from the University of Houston and a certification as a Permaculture Designer, reflecting her interest in sustainable systems.

She hosts "The Success Revenue Podcast, " the first podcast in the Middle East dedicated to customer success and revenue.

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Experience
2 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
Dubai, United Arab Emirates
Personality Overview

How Ivy shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ivy cares about

AI in Customer Success
A frequent keynote speaker on integrating AI into customer success to drive retention and expansion without losing the human touch.
MENA's Growth Potential
Passionate about amplifying the Customer Success community in the Middle East, she hosts a podcast spotlighting regional leaders and innovative strategies.
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Career

Work history

8-2025
Head of Customer Success
Messe Frankfurt Middle East
2-2025
Podcast Host
The Success Revenue Podcast
8-2023 - 8-2025
Head of Customer Success
LVL Wellbeing
10-2023 - 11-2024
Growth Coach
Catalyst Software
6-2022 - 6-2023
Enterprise Customer Success Manager
Mapistry
In the press

Media appearances

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Education
2013 - 2015
Bachelor's degree
University of Houston
8-2020 - 2-2021
Permaculture Designer
Ecoversity
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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