Izzy Knopper in

Izzy Knopper

Login to view DISC.
Director of Customer Experience Technology at Instacart
📍 Portland, Oregon Metropolitan Area, United States

Izzy Knopper is a global customer operations leader specializing in scaling tech businesses and enhancing customer experience through technology and process automation. Colleagues describe them as strategic, organized, and a results-oriented leader. Izzy holds a Lean Six Sigma Green Belt certification and graduated from California State University, Northridge.

Izzy identifies as non-binary and is a passionate advocate for self-expression and creating inclusive workplace environments. A partnered parent to three dogs, they share insights on professional development, customer service, and gender identity through their writing. In their downtime, Izzy enjoys learning and has an interest in scuba diving and marine life.

Unique fact: If not working in tech, Izzy would want to be a scuba-certified, deep-sea explorer, cataloging underwater life.

Read the full overview →
Experience
8 Years
Current Role
Director of Customer Experience Technology
Job Level
Mid-senior
Location
Portland, Oregon Metropolitan Area, United States
Personality Overview

How Izzy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Izzy cares about

Conversational AI
Currently leads the Conversational Design/AI team at Instacart, focused on advancing Carebot and Voicebot technology to improve the customer journey.
Scaling CX Teams
Has a proven record of building and leading global customer experience and support organizations at companies like JUUL Labs and Motive.
+5 more topics Login to view topics
Career

Work history

3-2025
Director of Customer Experience Technology
Instacart
2-2024
Operations Management Consultant
Transformational Operations
7-2023 - 2-2024
Director of Post Sales Operations
Motive
12-2020 - 7-2023
Director of Support Operations & Enablement
Motive
9-2019 - 12-2020
Director of Product Operations
JUUL Labs
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2011
Bachelor's Degree
California State University, Northridge
2007 - 2011
Bachelor's Degree
California State University, Northridge
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Instacart Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Izzy. Free, 10 seconds.