Sapna Mitchell in

Sapna Mitchell

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Director Customer Experience at Instacart
📍 Greater Minneapolis-St. Paul Area, United States

Sapna is a senior leader with over 15 years of experience in customer experience and operations management at Instacart, Target, and Chrysler. She specializes in scaling high-performing international teams, directing strategic improvement projects, and driving organizational growth. She holds a Mini Master of Supply Chain Management from the University of St. Thomas.

There is no publicly available information regarding Sapnas personal life or hobbies.

As a General Manager at Instacart, she was integral to scaling regional and corporate management teams by over 110%, which supported a 175% growth in annual orders.

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Experience
18 Years
Current Role
Director Customer Experience
Job Level
Mid-senior
Location
Greater Minneapolis-St. Paul Area, United States
Personality Overview

How Sapna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sapna cares about

Customer Experience
Her current role as Director of Customer Experience at Instacart is focused on leading retailer support and ads integrity operations and strategy.
Scaling Operations
She has a proven track record of launching new markets and scaling teams to support significant business growth, including overseeing the Midwest, West, and Canada markets for Instacart.
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Career

Work history

3-2025
Director Customer Experience
Instacart
3-2024 - 3-2025
Senior Manager - Customer Experience
Instacart
2022 - 3-2024
Senior Manager - Strategic Market Management
Instacart
2019 - 2022
General Manager, Operations - Midwest, West & Canada
Instacart
2017 - 2019
Senior Operations Manager
Instacart
In the press

Media appearances

Instacart leader talks Caper Cart and why it may be the game‑changer for grocery retail. Featured in Retail Customer Experience
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Education
Mini Master of Supply Chain Management
University of St. Thomas
Certified Scrum Master (In Progress - Expected 02/24)
University of Minnesota
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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