Jacob Fenton in

Jacob Fenton

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Vice President, Customer Experience at StockX
📍 Detroit Metropolitan Area, United States

Jacob Fenton is the Vice President of Customer Experience at StockX, leading product marketing, merchandising, CRM, and customer experience. He has over 20 years of experience in customer-led growth for global digital and marketplace brands.

Jacob is an alumnus of The University of Chicago Booth School of Business and the University of Michigan - Stephen M. Ross School of Business. He is a Certified Customer Experience Professional (CCXP).

He has a patent for a technology enabling connected devices to automatically reorder goods from Amazon when supplies run low.

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Experience
22 Years
Current Role
Vice President, Customer Experience
Job Level
Senior
Location
Detroit Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jacob cares about

Customer Experience Strategy
As VP of Customer Experience at StockX, he manages global functions including CX, product marketing, and CRM, with a focus on increasing loyalty and trust.
Product-Centric Growth
He specializes in helping companies navigate product-centric and customer-centric growth, building teams and systems for increased lifetime value.
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Career

Work history

3-2020
Vice President, Customer Experience
StockX
9-2018 - 2-2020
Vice President, Business Operations
StockX
6-2017 - 9-2018
Chief Marketing Officer
Tespo
1-2016 - 5-2017
VP Business Operations
GoFundMe Charity
7-2010 - 12-2015
Senior Product Manager
Amazon
In the press

Media appearances

Learnings From Growing StockX with Jacob Fenton (EP24). Featured in Spotify
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Learnings From Growing StockX w/ Jacob Fenton - Pearmill. Featured in Pearmill (Hypergrowth Podcast)
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Education
2007 - 2010
MBA
The University of Chicago Booth School of Business
2000 - 2002
BBA
University of Michigan - Stephen M. Ross School of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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