Jacob Fenton

Inquirer
DISC Type : dc

Vice President, Customer Experience at StockX

Detroit Metropolitan Area, United States

Overview

Jacob Fenton is the Vice President of Customer Experience at StockX, leading product marketing, merchandising, CRM, and customer experience. He has over 20 years of experience in customer-led growth for global digital and marketplace brands.

Jacob is an alumnus of The University of Chicago Booth School of Business and the University of Michigan - Stephen M. Ross School of Business. He is a Certified Customer Experience Professional (CCXP).

He has a patent for a technology enabling connected devices to automatically reorder goods from Amazon when supplies run low.

Personality Overview

Demanding

Judgemental

Upfront

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Customer Experience Strategy
As VP of Customer Experience at StockX, he manages global functions including CX, product marketing, and CRM, with a focus on increasing loyalty and trust.
Product-Centric Growth
He specializes in helping companies navigate product-centric and customer-centric growth, building teams and systems for increased lifetime value.
E-commerce Fraud Prevention
Jacob is actively involved in improving customer experience and building trust by fighting e-commerce fraudsters at StockX.

Media Appearances

Learnings From Growing StockX with Jacob Fenton (EP24). Featured in Spotify

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Learnings From Growing StockX w/ Jacob Fenton - Pearmill. Featured in Pearmill (Hypergrowth Podcast)

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Learnings From Growing StockX with Jacob Fenton (EP24). Featured in YouTube

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Work History

3-2020
Vice President, Customer Experience at StockX
9-2018 - 2-2020
Vice President, Business Operations at StockX
6-2017 - 9-2018
Chief Marketing Officer at Tespo
1-2016 - 5-2017
VP Business Operations at GoFundMe Charity
7-2010 - 12-2015
Senior Product Manager at Amazon

Education

2007 - 2010
MBA from The University of Chicago Booth School of Business
2000 - 2002
BBA from University of Michigan - Stephen M. Ross School of Business

More Information

Social Presence :

Prographics :

Exp : 22 Location : Detroit Metropolitan Area, United States Job Level : Senior Designation : Vice President, Customer Experience at StockX
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Insights For Selling To Jacob

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers

DONT's

  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jacob is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jacob

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jacob move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Jacob take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jacob

Personality Compatibility


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