Jacquelyn Tam in

Jacquelyn Tam

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Director, IT Service Management at Cystic Fibrosis Foundation
📍 McLean, Virginia, United States

Jacquelyn is a technology and operations executive with over 20 years of experience driving enterprise modernization and ITSM strategy for organizations like the Cystic Fibrosis Foundation. She is a Certified Scrum Product Owner recognized for delivering scalable solutions and leading large operations teams to elevate organizational performance.

Outside of her professional life, Jacquelyn is a self-taught woodworker who has developed it as a hobby over the last few years, sharing her projects with online communities. She also shows interest in Buddhist philosophy and is involved in fundraising for the Cystic Fibrosis Foundations mission.

She once built a companys Maryland operations from the ground up, reducing labor costs by 25% by implementing a new shared-services model.

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Experience
19 Years
Current Role
Director, IT Service Management
Job Level
Mid-senior
Location
McLean, Virginia, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Jacquelyn cares about

IT Service Management
Leads enterprise ITSM strategy, focusing on improving service delivery, operational visibility, and process maturity for users across dozens of offices.
Generative AI
Recently completed a "Generative AI for Business Leaders" course and actively shares thoughts on how AI is changing which professional skills matter most.
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Career

Work history

3-2018
Director, IT Service Management
Cystic Fibrosis Foundation
2-2015 - 3-2018
Program Manager / IT Project Manager (Federal Programs)
Medical Science & Computing (NIH-NHLBI) & Agensys Corp. (FTC)
5-2013 - 11-2013
Director Of Operations
Brekford Corp.
12-2003 - 1-2009
Director of Operations
LaserCraft, Inc.
1-2001 - 1-2003
Project Manager / Program Specialist / Marketing Consultant
Xerox / Executive Office of the Mayor (DC) / Ink, Inc. Marketing & Advertising
In the press

Media appearances

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Education
2023 - 2023
ITIL® Lifecycle Expert Program
Simplilearn Alumni
3-2021 - 12-2021
Lean Management
Simplilearn Alumni
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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