Jade Diggins

Doer
DISC Type : ds

Complaints Manager at Corona Energy

Leighton Buzzard, England, United Kingdom

Overview

Jade is a customer experience leader with over seven years of dedicated experience in the UK energy sector. As Complaints Manager at Corona Energy, she focuses on regulatory compliance, complaint resolution, and using data-led insights to improve customer outcomes and strengthen processes from the ground up.

There is no publicly available information about Jades personal life, hobbies, or interests outside of her professional career and development.

She has built her entire career at Corona Energy, progressing through five roles from Customer Service Executive to her current management position.

Personality Overview

Deliberate Doer

Results Focused

Risk-Accepting

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Complaint Management
Her core specialty is leading a team responsible for fair, efficient, and compliant complaint resolution within the UK energy sector.
Regulatory Compliance
A key area of her expertise, ensuring that all complaint handling processes align with industry regulations, with an interest in bodies like Ofgem.
Proactive Customer Service
Believes the most effective complaints strategy is preventing issues through continuous improvement and enhancing the end-to-end customer journey.

Media Appearances

Jade has no verified media appearances

Work History

6-2025
Complaints Manager at Corona Energy
9-2023 - 6-2025
Change of Tenancy Manager at Corona Energy
9-2022 - 9-2023
Deputy Change of Tenancy Manager at Corona Energy
7-2020 - 9-2022
Complaints Executive at Corona Energy
6-2019 - 7-2020
Customer Service Executive at Corona Energy

Education

Jade has no verified education history

More Information

Social Presence :

Prographics :

Exp : 6 Location : Leighton Buzzard, England, United Kingdom Job Level : Middle Designation : Complaints Manager at Corona Energy
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Insights For Selling To Jade

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jade is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jade

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jade move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jade take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jade

Personality Compatibility


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