Jade Yates in

Jade Yates

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General Manager Operations at Toyota Finance Australia
📍 Greater Melbourne Area, Australia

Jade Yates is the General Manager of Operations at Toyota Finance Australia, leading national operations with a focus on strategic growth and service excellence. With over 15 years in financial services, colleagues describe her as sensationally well-organized, perceptive, and knowledgeable. She holds a Bachelor of Business from the University of Melbourne.

Jade previously worked on creating financial teaching and e-learning materials at a company called Money 101.

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Experience
21 Years
Current Role
General Manager Operations
Job Level
Senior
Location
Greater Melbourne Area, Australia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jade cares about

Operational Excellence
Leads large-scale national operations across retail, fleet, and ride-share segments with a focus on driving service efficiency and strategic growth.
Customer Transformation
Her role is centered on transforming service delivery through a customer-first lens to create innovative experiences and enhance satisfaction.
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Career

Work history

8-2023
General Manager Operations
Toyota Finance Australia
8-2021 - 8-2023
Head of Retail Lending
Toyota Finance Australia
7-2020 - 8-2021
Head of Fulfilment and Service
Toyota Finance Australia
5-2019 - 7-2020
National Manager, Customer Centre & Loyalty
Nissan Financial Services Australia Pty Ltd
3-2019 - 5-2019
Head of Insurance Operations
Hostplus
In the press

Media appearances

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Education
2-2022 - 10-2022
Certificate IV Credit Management
Kaplan Professional
2-2013 - 12-2014
Advanced Diploma
Australian National Institute of Business and Technlogy
2010 - 2011
Cert IV
Accredited Online Training
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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