General Manager Operations at Toyota Finance Australia
📍 Greater Melbourne Area, Australia
Jade Yates is the General Manager of Operations at Toyota Finance Australia, leading national operations with a focus on strategic growth and service excellence. With over 15 years in financial services, colleagues describe her as sensationally well-organized, perceptive, and knowledgeable. She holds a Bachelor of Business from the University of Melbourne.
Jade previously worked on creating financial teaching and e-learning materials at a company called Money 101.
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Experience
21 Years
Current Role
General Manager Operations
Job Level
Senior
Location
Greater Melbourne Area, Australia
Personality Overview
How Jade shows up
Long-term Focused
Risk-Accepting
Results Focused
They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.
Priorities
Topics Jade cares about
Operational Excellence
Leads large-scale national operations across retail, fleet, and ride-share segments with a focus on driving service efficiency and strategic growth.
Customer Transformation
Her role is centered on transforming service delivery through a customer-first lens to create innovative experiences and enhance satisfaction.
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Career
Work history
8-2023
General Manager Operations
Toyota Finance Australia
8-2021 - 8-2023
Head of Retail Lending
Toyota Finance Australia
7-2020 - 8-2021
Head of Fulfilment and Service
Toyota Finance Australia
5-2019 - 7-2020
National Manager, Customer Centre & Loyalty
Nissan Financial Services Australia Pty Ltd
3-2019 - 5-2019
Head of Insurance Operations
Hostplus
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
2-2022 - 10-2022
Certificate IV Credit Management
Kaplan Professional
2-2013 - 12-2014
Advanced Diploma
Australian National Institute of Business and Technlogy
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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