Jai Shroff in

Jai Shroff

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Customer Success at Rocketlane
📍 London, England, United Kingdom

Jai Shroff is a Customer Success leader at Rocketlane with over 12 years of experience in EMEA markets, specializing in building high-performing CS teams that drive commercial impact. He holds a B.Tech in Information Technology from Anna University. Colleagues consistently describe him as approachable, efficient, and a hard worker.

At a previous company, he launched the entire go-to-market strategy for a new AI-driven product, acquiring 45 clients in the first year.

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Experience
13 Years
Current Role
Customer Success
Location
London, England, United Kingdom
Personality Overview

How Jai shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jai cares about

AI in Customer Service
Actively promotes and discusses AI tools in the CS space, such as Rocketlane's Nitro, showing a deep interest in the future of AI and customer support.
CS Team Leadership
His career focus is on managing and coaching CSMs to achieve retention and expansion targets, building teams that drive net dollar retention.
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Career

Work history

4-2026
Customer Success
Rocketlane
7-2022 - 4-2026
Regional Manager - Customer Success
Freshworks
8-2021 - 7-2022
Senior Customer Success Manager - Enterprise
Freshworks
3-2017 - 8-2021
Lead - Customer Success Manager
Freshworks
5-2015 - 3-2017
Lead - Customer Success
PiQube Analytics
In the press

Media appearances

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Education
2009 - 2013
B.Tech Information Technology
Anna University Chennai
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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