Monica M. in

Monica M.

Login to view DISC.
Manager - Customer Support, Scale Success & Enablement at Rocketlane
📍 Chennai, Tamil Nadu, India

Monica leads Customer Support, Scale Success, and Enablement at Rocketlane, with a background from Freshworks. She specializes in enhancing customer experience, boosting product adoption, and driving organizational growth. Monica earned her M.Tech from Shanmugha Arts, Science, Technology and Research Academy.

Outside of her professional life, Monica deeply values family and finds peace and contentment in being at home with her loved ones. She cherishes these moments, describing them as a feeling she holds onto to keep herself grounded, especially after periods of intense work or travel.

Unique fact: Monica spearheaded the establishment of Rocketlane Academy, overseeing every aspect from its initial setup and content creation to the ongoing management of the entire division.

Read the full overview →
Experience
8 Years
Current Role
Manager - Customer Support, Scale Success & Enablement
Job Level
Middle
Location
Chennai, Tamil Nadu, India
Personality Overview

How Monica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Monica cares about

Customer Education
She is devoted to crafting impactful learning experiences and successfully built the entire Rocketlane Academy from the ground up to empower users.
Product Adoption
A consistent theme in her career is leading initiatives that boost product adoption, which she sees as key to organizational growth and customer success.
+5 more topics Login to view topics
Career

Work history

8-2024
Manager - Customer Support, Scale Success & Enablement
Rocketlane
5-2023 - 8-2024
Lead - Customer Adoption & Enablement
Rocketlane
11-2022 - 5-2023
Senior Customer Enablement Manager
Freshworks
4-2021 - 2-2023
Technical Account Manager
Freshworks
7-2018 - 4-2021
Product Specialist
Freshworks
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2012 - 2017
Mtech Integrated
Shanmugha Arts, Science, Technology and Research Academy
2000 - 2012
High School
St. Joseph's Convent
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Rocketlane Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Monica. Free, 10 seconds.