James Berry in

James Berry

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Founder & Fractional Chief Customer Officer at James Berry Customer Advisory
📍 Los Angeles Metropolitan Area, United States

James is a results-focused services executive skilled at scaling post-sales SaaS organizations and driving transformational change. He has repeatedly grown revenue over 100% and holds a BA (Hons) from The University of Huddersfield. Colleagues describe him as talented, driven, a great communicator, and an excellent leader.

He once turned around a loss-making $6M cloud business, growing it to $25M in revenue with a 30% margin.

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Experience
24 Years
Current Role
Founder & Fractional Chief Customer Officer
Job Level
Leadership
Location
Los Angeles Metropolitan Area, United States
Personality Overview

How James shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics James cares about

P&L Management
He has full P&L responsibility, turning a loss-making $6M business into a $25M profitable venture and growing top-line revenue by 170% in two years.
Scaling Service Teams
He has successfully scaled post-sales organizations in SaaS and enterprise software, streamlining processes to drive significant productivity improvements and revenue growth.
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Career

Work history

2-2026
Founder & Fractional Chief Customer Officer
James Berry Customer Advisory
5-2024 - 7-2025
VP, Global Customer Experience
Sauce Labs
11-2021 - 4-2024
VP, Professional Services & Customer Success
Performio
7-2020 - 11-2021
Director, Customer Success
Tanium
2-2019 - 3-2020
Vice President, Client Onboarding & Professional Services
ServiceTitan
In the press

Media appearances

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Education
BA (Hons)
The University of Huddersfield
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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