James Cave

Commander
DISC Type : D

VP, CX at Quince

Boston, Massachusetts, United States

Overview

James has no verified overview

Personality Overview

Candid & Clear

Strong-Willed

Very Quick

They respond better to strong and respectful interactions.  They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Topics They Care About

James has no verified topics they care about

Media Appearances

James has no verified media appearances

Work History

4-2025
VP, CX at Quince
11-2023 - 3-2025
GM, Head of North America Service Operations at Wayfair
6-2023 - 11-2023
GM, Head of US Service Operations at Wayfair
11-2021 - 6-2023
Regional Director, NA Customer Service at Wayfair
2-2020 - 11-2021
Senior Director, Retail Credit Customer Experience at Macy's

Education

2006 - 2010
Bachelor of Science from Xavier University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Boston, Massachusetts, United States Job Level : N/A Designation : VP, CX at Quince
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Be respectful but crisp
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from James

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will James move?

  • If convinced, they can reach decisions quite fast.
  • Can James take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And James

Personality Compatibility


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