James DeLuca

Observer
DISC Type : ci

Executive busness and technical operations manager at Crown Supply Co., Inc.

Greenville, Rhode Island, United States

Overview

James DeLuca is an executive business and technical operations manager with a deep background in ITSM applications and BMC Remedy development. His career includes roles as a developer at Schneider Electric, a managing consultant at Guidehouse, and he holds an ITIL Foundation certification. He earned his Bachelor of Science from Saint Michaels College.

His technical expertise includes managing a significant upgrade of the Remedy platform from version 7. 6 to 8. 1, showcasing his hands-on development and project management skills.

Personality Overview

Example Seeker

Curious

Assertive

They ask a lot of questions and rely heavily on information and collaterals.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

ITSM Applications
Has a demonstrated history of working across a wide variety of ITSM applications throughout his career.
BMC Remedy Platform
Possesses deep experience as a Remedy Developer at multiple companies, including specific work on platform upgrades, custom development, and management.
Technical Operations
His current executive role focuses on managing technical operations, a natural progression from his hands-on developer and consultant background.

Media Appearances

James has no verified media appearances

Work History

4-2025
Executive busness and technical operations manager at Crown Supply Co., Inc.
6-2022 - 7-2024
Managing Consultant at Guidehouse
5-2022 - 7-2024
Managing Consultant at Guidehouse
4-2019 - 5-2022
BMC Remedy Developer at Amica Insurance
7-2013 - 4-2019
Remedy Developer at Schneider Electric

Education

8-2004 - 5-2008
Bachelor of Science - BS from Saint Michael's College
2004 - 2008
Information Systems from Saint Michael's College

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greenville, Rhode Island, United States Job Level : Middle Designation : Executive busness and technical operations manager at Crown Supply Co., Inc.
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from James

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They like to perform full analysis and can take time to make any decision.
  • Can James take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And James

Personality Compatibility


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