James Hanna in

James Hanna

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Customer Support Analyst at ITRS Group
📍 Wills Point, Texas, United States

James is an ITIL-certified Linux Engineer with a background spanning customer support, quality assurance, and systems installation at companies like ITRS Group and Microsoft. Colleagues describe him as a customer-centric, quick study, and an expert troubleshooter who isnt afraid to tackle unfamiliar challenges in agile environments.

Outside of his technical roles, James is known for his quick wit and sense of humor. A recommendation highlights that he enjoys a good laugh, suggesting a personable and approachable nature that complements his technical expertise.

He once scored in the top 30% out of over 671, 000 people who took a comprehensive Linux assessment test.

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Experience
19 Years
Current Role
Customer Support Analyst
Job Level
Mid-senior
Location
Wills Point, Texas, United States
Personality Overview

How James shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics James cares about

Linux Environments
His career is centered on Linux, from installing RHEL/CentOS systems to achieving a top score in a major Linux assessment.
Customer-Centric Support
His current role focuses on customer support, and a recommendation highlights him as a "customer centric individual who always went out of his way to address customer needs. "
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Career

Work history

9-2020
Customer Support Analyst
ITRS Group
3-2019 - 9-2020
Linux MSSQL Support Engineer
Microsoft
1-2016 - 2-2019
Quality Assurance Engineer
Zix
9-2011 - 1-2016
Systems Installation Engineer
Zix
3-2008 - 3-2011
Senior Implementation Technician
The Planet
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1997 - 1998
Certification
GE Government Systems - FT. Gordon, GA
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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