James Hanna

Wildcard
DISC Type : cis

Customer Support Analyst at ITRS Group

Wills Point, Texas, United States

Overview

James is an ITIL-certified Linux Engineer with a background spanning customer support, quality assurance, and systems installation at companies like ITRS Group and Microsoft. Colleagues describe him as a customer-centric, quick study, and an expert troubleshooter who isnt afraid to tackle unfamiliar challenges in agile environments.

Outside of his technical roles, James is known for his quick wit and sense of humor. A recommendation highlights that he enjoys a good laugh, suggesting a personable and approachable nature that complements his technical expertise.

He once scored in the top 30% out of over 671, 000 people who took a comprehensive Linux assessment test.

Personality Overview

Friendly But Slow

ROI Driven

Requires Proof

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Linux Environments
His career is centered on Linux, from installing RHEL/CentOS systems to achieving a top score in a major Linux assessment.
Customer-Centric Support
His current role focuses on customer support, and a recommendation highlights him as a "customer centric individual who always went out of his way to address customer needs. "
Network Troubleshooting
Described by a colleague as having "very good knowledge of networking and an expert in troubleshooting, " with experience in production email environments.

Media Appearances

James has no verified media appearances

Work History

9-2020
Customer Support Analyst at ITRS Group
3-2019 - 9-2020
Linux MSSQL Support Engineer at Microsoft
1-2016 - 2-2019
Quality Assurance Engineer at Zix
9-2011 - 1-2016
Systems Installation Engineer at Zix
3-2008 - 3-2011
Senior Implementation Technician at The Planet

Education

1997 - 1998
Certification from GE Government Systems - FT. Gordon, GA

More Information

Social Presence :

Prographics :

Exp : 19 Location : Wills Point, Texas, United States Job Level : Mid-senior Designation : Customer Support Analyst at ITRS Group
URL has been copied!

Insights For Selling To James

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from James

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They like to perform full analysis and can take time to make any decision.
  • Can James take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And James

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.