James N.

Observer
DISC Type : ci

Infrastructure Support Technician at London District Catholic School Board

London, Ontario, Canada

Overview

James is an experienced IT Specialist with a long history at the London District Catholic School Board. As an Infrastructure Support Technician, he manages over 13, 000 devices using MS Intune and Azure AD. He is a Certified Network Engineer with strong skills in technical support, coaching, and Active Directory.

James shows a keen interest in his professional development, recently studying for his ITIL 4 Foundations certification. He is particularly engaged by the principles of how a supportive organizational culture is crucial for achieving objectives, a concept he has shared from his studies.

Unique fact: He finds the philosophy behind IT Service Management compelling, particularly regarding how culture underpins an organizations effectiveness.

Personality Overview

Value Driven

Curious

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

IT Service Management
He is actively studying for his ITIL 4 Foundations certification and is engaged with its core principles beyond just the technical aspects.
End-User Device Management
Manages a large-scale environment of over 13, 000 Windows workstations and Chromebooks using modern tools like MS Intune and Azure AD (Entra).
Educational Technology
His career at a school board, including a role as an Assistive Learning Technology Support Technician, shows a focus on tech in education.

Media Appearances

James has no verified media appearances

Work History

11-2019
Infrastructure Support Technician at London District Catholic School Board
2-2010 - 1-2020
Assistive Learning Technology Support Technician at London District Catholic School Board
2004 - 2010
Computer Support Technician at London District Catholic School Board
2002 - 2004
2nd Level Corporate Computer Support at TD Canada Trust
2001 - 2002
IT Helpdesk Manager - Corporate Support at TD Canada Trust

Education

Certified Network Engineer from Sterling Business Academy

More Information

Social Presence :

Prographics :

Exp : 29 Location : London, Ontario, Canada Job Level : N/A Designation : Infrastructure Support Technician at London District Catholic School Board
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Build rapport, it will come handy to handle hard questions later
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from James

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They like to perform full analysis and can take time to make any decision.
  • Can James take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And James

Personality Compatibility


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