James Newson

Evaluator
DISC Type : cds

Head of Customer Excellence, North America at Iron Mountain

Manasquan, New Jersey, United States

Overview

James Newson is the Head of Customer Excellence for North America at Iron Mountain, leveraging over 30 years of experience in customer service, sales, and operations. A Johnson & Wales University graduate with a Lean Six Sigma Yellow Belt, he is recognized by peers as an energetic, enthusiastic, and conscientious leader focused on global business transformation.

James shows a keen interest in leadership development and continuous improvement, frequently sharing articles on professional goal-setting, key performance indicators, and the importance of core values. He has a particular affinity for concise, well-structured information, often sharing "Top 5" or "Top 10" lists from reputable business publications.

He has built a notably diverse career, holding senior leadership roles in banking, retail, consumer goods, and logistics before his current role in information management.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Experience Transformation
With over 30 years leading customer service, he is focused on transforming global operations and driving innovation in customer interactions across multiple industries.
Leadership & Motivation
Frequently posts about leadership qualities, team motivation, and achieving personal and professional goals, indicating a strong focus on developing high-performing teams.
Global Operations
His role involves overseeing service operations and process execution across North America, South America, and Asia, making him a key member of a global leadership team.

Media Appearances

James has no verified media appearances

Work History

1-2024
Head of Customer Excellence, North America at Iron Mountain
2-2023 - 1-2024
Vice President, Customer Experience at PODS
3-2021 - 2-2023
Senior Director, Customer Care and Consumer Engagement at Electrolux
2-2018 - 2-2021
CVS Pharmacy Leader at CVS Health
9-2013 - 1-2018
Executive Vice President, Region Bank President at Wells Fargo

Education

Bachelor of Science - BS from Johnson & Wales University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Manasquan, New Jersey, United States Job Level : Mid-senior Designation : Head of Customer Excellence, North America at Iron Mountain
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from James

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will James move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can James take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And James

Personality Compatibility


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