James Newson in

James Newson

Evaluator · DISC type cds
Head of Customer Excellence, North America at Iron Mountain
📍 Manasquan, New Jersey, United States

James Newson is the Head of Customer Excellence for North America at Iron Mountain, leveraging over 30 years of experience in customer service, sales, and operations. A Johnson & Wales University graduate with a Lean Six Sigma Yellow Belt, he is recognized by peers as an energetic, enthusiastic, and conscientious leader focused on global business transformation.

James shows a keen interest in leadership development and continuous improvement, frequently sharing articles on professional goal-setting, key performance indicators, and the importance of core values. He has a particular affinity for concise, well-structured information, often sharing "Top 5" or "Top 10" lists from reputable business publications.

He has built a notably diverse career, holding senior leadership roles in banking, retail, consumer goods, and logistics before his current role in information management.

Read the full overview →
Experience
16 Years
Current Role
Head of Customer Excellence, North America
Job Level
Mid-senior
Location
Manasquan, New Jersey, United States
Personality Overview

How James shows up

Hard To Convince
Quality Focused
Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Priorities

Topics James cares about

Customer Experience Transformation
With over 30 years leading customer service, he is focused on transforming global operations and driving innovation in customer interactions across multiple industries.
Leadership & Motivation
Frequently posts about leadership qualities, team motivation, and achieving personal and professional goals, indicating a strong focus on developing high-performing teams.
+4 more topics Login to view topics
Career

Work history

1-2024
Head of Customer Excellence, North America
Iron Mountain
2-2023 - 1-2024
Vice President, Customer Experience
PODS
3-2021 - 2-2023
Senior Director, Customer Care and Consumer Engagement
Electrolux
2-2018 - 2-2021
CVS Pharmacy Leader
CVS Health
9-2013 - 1-2018
Executive Vice President, Region Bank President
Wells Fargo
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Science - BS
Johnson & Wales University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other Iron Mountain Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to James. Free, 10 seconds.