James W.

James W. is a seasoned leader with over two decades of experience in the call center industry, currently serving as the Senior Director of Call Center Operations at AEG Vision. His career is marked by a steady progression through director-level roles in operations, support, and client services at various technology and outsourcing firms.

Based on recommendations, James is perceived as a skilled and detail-oriented manager who genuinely cares about his employees. He is known for building immediate and authentic connections with both his team members and clients, creating a positive and supportive work environment.

His extensive career in call center leadership began with a decade-long tenure as a Sales Vendor Manager at AT&T.