Jamila Hunter

Inspirer
DISC Type : di

Vice President of Product Management Customer Success at Mastercard

Greater St. Louis, United States

Overview

Jamila Hunter is the Vice President of Product Management and Customer Success at Mastercard, specializing in their Cyber & Intelligence solutions. She has a strong background in scaling global teams to launch and support network and SaaS products. Colleagues describe her as sharp, results-driven, and detail-oriented. She holds a BS in Electrical Engineering from North Carolina Agricultural and Technical State University.

While at Coinbase, she successfully built the entire Developer Support function for the Customer Experience (CX) organization from the ground up.

Personality Overview

Decisive

Confident & Optimistic

Charming & Persuasive

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Customer Success
Her role centers on being a "Voice of the customer champion" and translating customer needs into product opportunities to improve user experience.
Cyber & Intelligence
She works within Mastercard's Cyber & Intelligence division, which uses AI and data to secure the payments ecosystem.
Web3 Developer Support
At Coinbase, she led initiatives to create and stand up support platforms specifically for Web3 developers using the company's APIs and services.

Media Appearances

Mastercard VP of Product Management on a Customer-First Mindset. Featured in Products That Count

See Now

Work History

8-2022
Vice President of Product Management Customer Success at Mastercard
8-2021 - 8-2022
Head of Enablement Operations at Coinbase
5-2017 - 8-2021
Director, Cyber & Intelligence (C&I), Identity Solutions at Mastercard
3-2015 - 5-2017
Business Leader, US Product Delivery at Mastercard
12-2009 - 3-2015
Technical Program Manager at Mastercard

Education

1993 - 1997
BS EE from North Carolina Agricultural and Technical State University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Greater St. Louis, United States Job Level : Senior Designation : Vice President of Product Management Customer Success at Mastercard
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Insights For Selling To Jamila

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Focus on the big picture and the strategic value of your product
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jamila is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Jamila

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Jamila move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Jamila take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Jamila

Personality Compatibility


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