Jane Sheills

Enthusiast
DISC Type : i

Customer Success Manager at Civica Asia Pacific

Greater Melbourne Area, Australia

Overview

Jane has no verified overview

Personality Overview

Non-Confrontational

Optimistic

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Jane has no verified topics they care about

Media Appearances

Jane has no verified media appearances

Work History

12-2024
Customer Success Manager at Civica Asia Pacific
4-2021 - 3-2025
Head of Product Strategy at Civica Asia Pacific
3-2019 - 3-2021
Business Analyst Lead at Civica Asia Pacific
12-2015 - 10-2016
Business Analyst at Civica Asia Pacific
8-2013 - 11-2014
Manager Customer Service at Civica Asia Pacific

Education

1998 - 2001
Bachelor of Commerce (BCom) from Deakin University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Melbourne Area, Australia Job Level : N/A Designation : Customer Success Manager at Civica Asia Pacific
URL has been copied!

Insights For Selling To Jane

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jane is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Jane

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Jane move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Jane take some risk or not?

  • They can take some low-probability risks if needed.

You And Jane

Personality Compatibility


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