Janel Brown

Energizer
DISC Type : I

Director, Customer Success at Elsevier Clinical Solutions

Atlanta Metropolitan Area, United States

Overview

Janel Brown is the Director of Customer Success at Elsevier, specializing in the healthcare industry. An experienced leader, she focuses on team management, customer engagement, and implementing electronic systems. She holds a Master of Science from Kaplan University.


A former manager praised her "excellent leadership skills" and resourcefulness, highlighting her ability to support and guide her team effectively.

Personality Overview

Full Of Energy

Informal

Relationship Oriented

They excel at seeing the bigger picture, and the long-term impact of their decisions.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Success
Leads customer success initiatives at Elsevier, focusing on engagement, relationship management, and delivering value through clinical solutions.
Team Leadership
Focuses on people management, providing coaching, performance management, and career development to team members in her various leadership roles.
Healthcare Technology
Specializes in the implementation, management, and support of electronic systems and clinical decision support solutions within the health care industry.

Media Appearances

Janel has no verified media appearances

Work History

11-2018
Director, Customer Success at Elsevier Clinical Solutions
11-2017 - 11-2018
Customer Relations Manager at Elsevier Clinical Solutions
5-2017 - 10-2017
Manager, Client Operations & Resoultion Services at athenahealth
5-2014 - 5-2017
Supervisor Customer Engagement & Training at Elsevier Clinical Solutions
9-2010 - 5-2014
Customer Engagement Analyst at Elsevier Clinical Solutions

Education

2009 - 2011
Master's of Science from Kaplan University
2002 - 2004
Bachelor's of Science from Kaplan College - Davenport, Iowa

More Information

Social Presence :

Prographics :

Exp : 15 Location : Atlanta Metropolitan Area, United States Job Level : Mid-senior Designation : Director, Customer Success at Elsevier Clinical Solutions
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Insights For Selling To Janel

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Janel is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Janel

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Janel move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Janel take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Janel

Personality Compatibility


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