Janel Brown in

Janel Brown

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Director, Customer Success at Elsevier Clinical Solutions
📍 Atlanta Metropolitan Area, United States

Janel Brown is the Director of Customer Success at Elsevier, specializing in the healthcare industry. An experienced leader, she focuses on team management, customer engagement, and implementing electronic systems. She holds a Master of Science from Kaplan University.

A former manager praised her "excellent leadership skills" and resourcefulness, highlighting her ability to support and guide her team effectively.

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Experience
15 Years
Current Role
Director, Customer Success
Job Level
Mid-senior
Location
Atlanta Metropolitan Area, United States
Personality Overview

How Janel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Janel cares about

Customer Success
Leads customer success initiatives at Elsevier, focusing on engagement, relationship management, and delivering value through clinical solutions.
Team Leadership
Focuses on people management, providing coaching, performance management, and career development to team members in her various leadership roles.
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Career

Work history

11-2018
Director, Customer Success
Elsevier Clinical Solutions
11-2017 - 11-2018
Customer Relations Manager
Elsevier Clinical Solutions
5-2017 - 10-2017
Manager, Client Operations & Resoultion Services
athenahealth
5-2014 - 5-2017
Supervisor Customer Engagement & Training
Elsevier Clinical Solutions
9-2010 - 5-2014
Customer Engagement Analyst
Elsevier Clinical Solutions
In the press

Media appearances

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Education
2009 - 2011
Master's of Science
Kaplan University
2002 - 2004
Bachelor's of Science
Kaplan College - Davenport, Iowa
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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