Janna Arakelyan in

Janna Arakelyan

Training and Quality Manager at Tabby
📍 Moscow, Moscow City, Russia

Janna is a customer excellence professional, currently serving as a Training and Quality Manager at Tabby. With over five years of experience at Farfetch, she has a strong background in customer service and team development. She holds degrees from Finance University and RANEPA.

She is passionate about providing outstanding customer service and fostering a trusting and supportive environment for her team. Described as an empathic listener, Janna excels in communication and conflict management, focusing on building strong professional relationships.

Peers have described her as a rare professional, highlighting her exceptional ability to handle multiple complex projects simultaneously.

Read the full overview →
Experience
9 Years
Current Role
Training and Quality Manager
Job Level
Middle
Location
Moscow, Moscow City, Russia
Personality Overview
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Priorities

Topics Janna cares about

Customer Excellence
Her career is centered around providing outstanding service to customers, with significant experience at both Farfetch and Tabby.
Employee Development
As a Training and Quality Manager, she is directly involved in coaching teams and creating a positive work environment.
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Career

Work history

2-2024
Training and Quality Manager
Tabby
7-2023
Training & Quality Lead
Tabby
8-2021 - 12-2022
Customer Service Supervisor
FARFETCH
11-2019 - 7-2021
Training and Quality Specialist
FARFETCH
4-2017 - 10-2019
Senior Customer Service Advisor
FARFETCH
In the press

Media appearances

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Education
2010 - 2014
Bachelor's degree
Finance University under the Government of the Russian Federation
9-2014 - 8-2016
Master's degree
The Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Social presence
in

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