Javier De La Cruz Gomez in

Javier De La Cruz Gomez

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Regional Head of Interaction Analytics, Latam at Teleperformance
📍 Bogota, D.C., Capital District, Colombia

Javier De La Cruz Gomez is the Regional Head of Interaction Analytics for LATAM at Teleperformance, with over 15 years of experience driving strategy with AI and data. A graduate of Politécnico Grancolombiano, colleagues describe him as strategic, dedicated, goal-oriented, and a leader who excels at building client relationships.

He is a professional speaker and ghostwriter, leveraging his expertise in data storytelling to translate complex analytics into clear, actionable narratives.

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Experience
15 Years
Current Role
Regional Head of Interaction Analytics, Latam
Job Level
Mid-senior
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Decision Approach
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Priorities

Topics Javier cares about

Data Storytelling
Believes the real magic happens when data teams become storytellers, translating complexity into narratives that resonate with decision-makers.
Interaction Analytics
As the Regional Head at Teleperformance, he leads initiatives that use analytics to enhance customer experience and business performance.
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Career

Work history

11-2020
Regional Head of Interaction Analytics, Latam
Teleperformance
2-2020 - 11-2020
Analytics & Insight NS Director
Teleperformance
5-2019 - 2-2020
Continuous Improvement & QA Director
Teleperformance
5-2014 - 7-2018
Cargo Operations Manager
LATAM Airlines
2-2013 - 5-2014
Business Consultant
London Consulting Group
In the press

Media appearances

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Education
1994 - 2000
Mercadeo y Publicidad
Politécnico Grancolombiano
9-2020 - 11-2020
Diplomado
Universidad de La Sabana
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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