Jean-Christophe Jaunin in

Jean-Christophe Jaunin

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Global Chief Customer & Tech Officer at Nestlé Nespresso SA
📍 Lausanne, Vaud, Switzerland

Jean-Christophe Jaunin is the Global Chief Customer & Tech Officer at Nestlé Nespresso SA, where he integrates customer experience, sales, and technology. He is a customer-obsessed leader with a background in finance and commercial leadership across Europe, Asia, and North America, and holds a Masters from the University of Geneva.

He has a deep passion for connecting strategy, technology, and the human experience to create lasting impact. This customer-centric focus drives his approach to business growth, blending his global professional experience with an emphasis on how people interact with brands across all touchpoints.

He was recently appointed to the Board of Directors at Cybersource, a Visa solution, in May 2024.

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Experience
26 Years
Current Role
Global Chief Customer & Tech Officer
Job Level
Leadership
Location
Lausanne, Vaud, Switzerland
Personality Overview

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Priorities

Topics Jean-Christophe cares about

Corporate Sustainability
He actively promotes Nespresso's sustainable initiatives, including its regenerative agriculture programs, B Corp certification, and the launch of paper-based home compostable coffee capsules.
Digital Transformation
He leads large-scale digital and technology transformations, focusing on ERP, martech, and data to enhance the customer ecosystem and drive business growth.
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Career

Work history

1-2021
Global Chief Customer & Tech Officer
Nestlé Nespresso SA
1-2020 - 12-2020
President B2C & Deputy CEO
Nespresso USA
6-2018 - 1-2020
VP, Head of B2C Channels (eCom, Retail, Trade)
Nespresso USA
9-2014 - 6-2018
VP Finance and Supply Chain
Nespresso USA
3-2012 - 8-2014
Regional Head of Finance & Control, Nespresso Asia
Nestlé Nespresso S.A.
In the press

Media appearances

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Education
1994 - 1998
Master
University of Geneva
2010 - 2010
Leadership Program
London Business School
Social presence
in
Behavioral profile

DISC profile (public)

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