Jeffrey Castillo, MSN, RN in

Jeffrey Castillo, MSN, RN

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Director of Patient Experience at University Medical Center of Southern Nevada (UMC)
📍 Las Vegas, Nevada, United States

Jeffrey Castillo is the Director of Patient Experience at UMC of Southern Nevada, leveraging an extensive background in emergency and trauma services. He is a dedicated leader, focused on fostering teamwork to achieve the best possible outcomes for patients, and holds both Masters and Bachelors degrees in Nursing.

Outside of his professional life, Jeffrey is a devoted family man who is deeply inspired by his wife and four children. He proudly refers to his family as his "ohana" and considers them his greatest source of pride and enrichment in his life.

He once stated that what he is most proud of in his career is truthfully his "ohana (family). "

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Experience
14 Years
Current Role
Director of Patient Experience
Job Level
Mid-senior
Location
Las Vegas, Nevada, United States
Personality Overview

How Jeffrey shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jeffrey cares about

Patient Outcomes
Stated he chose his career because he enjoys working in a dynamic environment that promotes teamwork to support the best possible outcomes for patients.
Healthcare Teamwork
Expresses a strong preference for working in environments that promote teamwork, seeing it as essential to achieving patient care goals.
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Career

Work history

9-2022
Director of Patient Experience
University Medical Center of Southern Nevada (UMC)
11-2018 - 9-2022
Clinical Director Adult & Trauma ED, Trauma ICU, Transfer Center, House Supervisors
University Medical Center of Southern Nevada (UMC)
8-2017 - 11-2018
Emergency Room Clinical Supervisor, RN
University Medical Center of Southern Nevada (UMC)
7-2016 - 7-2017
Emergency Room Charge RN
North Hawaii Community Hospital
3-2014 - 7-2016
Director of Emergency Services
North Hawaii Community Hospital
In the press

Media appearances

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Education
2019 - 2021
Master's degree
WGU Nevada
2019 - 2020
Bachelor of Science Nursing (BSN)
WGU Nevada
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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