Director of Patient Experience at University Medical Center of Southern Nevada (UMC)
📍 Las Vegas, Nevada, United States
Jeffrey Castillo is the Director of Patient Experience at UMC of Southern Nevada, leveraging an extensive background in emergency and trauma services. He is a dedicated leader, focused on fostering teamwork to achieve the best possible outcomes for patients, and holds both Masters and Bachelors degrees in Nursing.
Outside of his professional life, Jeffrey is a devoted family man who is deeply inspired by his wife and four children. He proudly refers to his family as his "ohana" and considers them his greatest source of pride and enrichment in his life.
He once stated that what he is most proud of in his career is truthfully his "ohana (family). "
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Experience
14 Years
Current Role
Director of Patient Experience
Job Level
Mid-senior
Location
Las Vegas, Nevada, United States
Personality Overview
How Jeffrey shows up
Full Of Energy
Informal
Relationship Oriented
They excel at seeing the bigger picture, and the long-term impact of their decisions. They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.
Priorities
Topics Jeffrey cares about
Patient Outcomes
Stated he chose his career because he enjoys working in a dynamic environment that promotes teamwork to support the best possible outcomes for patients.
Healthcare Teamwork
Expresses a strong preference for working in environments that promote teamwork, seeing it as essential to achieving patient care goals.
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Career
Work history
9-2022
Director of Patient Experience
University Medical Center of Southern Nevada (UMC)
11-2018 - 9-2022
Clinical Director Adult & Trauma ED, Trauma ICU, Transfer Center, House Supervisors
University Medical Center of Southern Nevada (UMC)
8-2017 - 11-2018
Emergency Room Clinical Supervisor, RN
University Medical Center of Southern Nevada (UMC)
7-2016 - 7-2017
Emergency Room Charge RN
North Hawaii Community Hospital
3-2014 - 7-2016
Director of Emergency Services
North Hawaii Community Hospital
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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