Jeffrey Castillo, MSN, RN

Energizer
DISC Type : I

Director of Patient Experience at University Medical Center of Southern Nevada (UMC)

Las Vegas, Nevada, United States

Overview

Jeffrey Castillo is the Director of Patient Experience at UMC of Southern Nevada, leveraging an extensive background in emergency and trauma services. He is a dedicated leader, focused on fostering teamwork to achieve the best possible outcomes for patients, and holds both Masters and Bachelors degrees in Nursing.

Outside of his professional life, Jeffrey is a devoted family man who is deeply inspired by his wife and four children. He proudly refers to his family as his "ohana" and considers them his greatest source of pride and enrichment in his life.

He once stated that what he is most proud of in his career is truthfully his "ohana (family). "

Personality Overview

Full Of Energy

Informal

Relationship Oriented

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Patient Outcomes
Stated he chose his career because he enjoys working in a dynamic environment that promotes teamwork to support the best possible outcomes for patients.
Healthcare Teamwork
Expresses a strong preference for working in environments that promote teamwork, seeing it as essential to achieving patient care goals.
Emergency & Trauma Medicine
Has a demonstrated history in emergency services, previously serving as the Clinical Director for UMC's Adult Emergency Department and Trauma Center.

Media Appearances

Jeffrey has no verified media appearances

Work History

9-2022
Director of Patient Experience at University Medical Center of Southern Nevada (UMC)
11-2018 - 9-2022
Clinical Director Adult & Trauma ED, Trauma ICU, Transfer Center, House Supervisors at University Medical Center of Southern Nevada (UMC)
8-2017 - 11-2018
Emergency Room Clinical Supervisor, RN at University Medical Center of Southern Nevada (UMC)
7-2016 - 7-2017
Emergency Room Charge RN at North Hawaii Community Hospital
3-2014 - 7-2016
Director of Emergency Services at North Hawaii Community Hospital

Education

2019 - 2021
Master's degree from WGU Nevada
2019 - 2020
Bachelor of Science Nursing (BSN) from WGU Nevada

More Information

Social Presence :

Prographics :

Exp : 14 Location : Las Vegas, Nevada, United States Job Level : Mid-senior Designation : Director of Patient Experience at University Medical Center of Southern Nevada (UMC)
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Insights For Selling To Jeffrey

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Invite them for a lunch or a drink/coffee
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jeffrey is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Jeffrey

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jeffrey move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Jeffrey take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Jeffrey

Personality Compatibility


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