Jenifer Spurgeon
Trailblazer · DISC type DIJenifer is a transformational CX executive with over 20 years of experience, currently serving as Sr. Director of Customer Service at Brother USA. She focuses on human-centered leadership to turn service delivery into a growth engine. Colleagues and partners describe her as a strategic, inspiring, and empowering servant leader.
Outside of work, Jenifer is an empty nester who shares life lessons from milestones like college drop-offs. She finds metaphors for personal growth and transformation in everyday experiences, such as navigating a corn maze, and encourages others to make bold choices and stretch beyond their comfort zones.
Jenifer is currently enhancing her expertise by enrolling in Kelloggs Executive Education Certification Program for AI Strategies.
Read the full overview →How Jenifer shows up
They are charming and have the ability to align others behind their decisions. They like to keep things under control. They respond better to a combination of speed and relationship.
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DISC profile (public)
Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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