Jennifer Neiswonger, CCXP

Questioner
DISC Type : c

Director, Customer Experience at Duquesne Light Company

Greater Pittsburgh Region, United States

Overview

Jennifer Neiswonger is the Director of Customer Experience at Duquesne Light Company, leveraging extensive experience in customer loyalty and marketing. A Certified Customer Experience Professional (CCXP) with an MBA from Robert Morris University, she is a recognized industry speaker on creating customer-centric strategies and enhancing communications within the utility sector.

Outside of work, Jennifer expresses a fondness for animals, highlighted by an enjoyable experience with puppies at a professional conference. She demonstrates a collaborative and supportive nature, publicly celebrating the achievements of her colleagues and showing enthusiasm for her work and team.

She considers a project to create a more resilient downtown Pittsburgh as one of the most inspirational and memorable moments of her career.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to do thorough analysis of any situation.

Topics They Care About

Utility CX Strategy
As a director and frequent conference speaker, she focuses on integrating customer experience and communications specifically within the electric utility industry.
Customer Insights
She is actively hiring for roles centered on the "voice of the customer" to help advance Duquesne Light Company's customer-centric strategy.
Community Resilience
Expressed immense pride in a project that powered customers' lives and created a more resilient downtown, showing a passion for community-focused work.

Media Appearances

Jennifer has no verified media appearances

Work History

7-2021
Director, Customer Experience at Duquesne Light Company
1-2017 - 7-2021
Manager, Customer Experience at Duquesne Light Company
8-2014 - 12-2016
Sr. Manager, Customer Loyalty at Giant Eagle, Inc.
5-2011 - 7-2014
Marketing Manager, Gift Cards at Giant Eagle, Inc.
10-2008 - 4-2011
Assistant Marketing Manager, Customer Loyalty at Giant Eagle, Inc.

Education

2008 - 2009
MBA from Robert Morris University
2001 - 2004
BSBA from Robert Morris University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Pittsburgh Region, United States Job Level : Mid-senior Designation : Director, Customer Experience at Duquesne Light Company
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Jennifer

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Jennifer take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Jennifer

Personality Compatibility


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