Jennifer Neiswonger, CCXP in

Jennifer Neiswonger, CCXP

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Director, Customer Experience at Duquesne Light Company
📍 Greater Pittsburgh Region, United States

Jennifer Neiswonger is the Director of Customer Experience at Duquesne Light Company, leveraging extensive experience in customer loyalty and marketing. A Certified Customer Experience Professional (CCXP) with an MBA from Robert Morris University, she is a recognized industry speaker on creating customer-centric strategies and enhancing communications within the utility sector.

Outside of work, Jennifer expresses a fondness for animals, highlighted by an enjoyable experience with puppies at a professional conference. She demonstrates a collaborative and supportive nature, publicly celebrating the achievements of her colleagues and showing enthusiasm for her work and team.

She considers a project to create a more resilient downtown Pittsburgh as one of the most inspirational and memorable moments of her career.

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Experience
23 Years
Current Role
Director, Customer Experience
Job Level
Mid-senior
Location
Greater Pittsburgh Region, United States
Personality Overview

How Jennifer shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jennifer cares about

Utility CX Strategy
As a director and frequent conference speaker, she focuses on integrating customer experience and communications specifically within the electric utility industry.
Customer Insights
She is actively hiring for roles centered on the "voice of the customer" to help advance Duquesne Light Company's customer-centric strategy.
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Career

Work history

7-2021
Director, Customer Experience
Duquesne Light Company
1-2017 - 7-2021
Manager, Customer Experience
Duquesne Light Company
8-2014 - 12-2016
Sr. Manager, Customer Loyalty
Giant Eagle, Inc.
5-2011 - 7-2014
Marketing Manager, Gift Cards
Giant Eagle, Inc.
10-2008 - 4-2011
Assistant Marketing Manager, Customer Loyalty
Giant Eagle, Inc.
In the press

Media appearances

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Education
2008 - 2009
MBA
Robert Morris University
2001 - 2004
BSBA
Robert Morris University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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