Jennifer Oliveira

Examiner
DISC Type : cs

Supervisora de atendimento ao cliente at Klabin

Suzano, São Paulo, Brazil

Overview

Jennifer is a customer service leader with 13 years of experience in the packaging industry at Klabin. She recently became the National Supervisor for the new Control Tower area, integrating industrial and commercial processes. She holds a degree in Business Administration and an Internal Auditor SGI certification.

Outside of her professional role, Jennifer is a proud mother to her two children, Eva and Miguel, a fact she highlights in her professional identity. She is a strong believer in the power of teamwork and is passionate about her work, viewing it as much more than just packaging.

She was recently promoted to lead a brand-new "Control Tower" department, designed to execute and control the companys S&OP strategy.

Personality Overview

Process Oriented

Status Quo Seeker

Late Adopter

Being observant comes to them naturally.  They are always well-planned and adopt a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

S&OP Execution
Her new role as National Supervisor of the Control Tower is focused on the execution of Sales and Operations Planning, interfacing between industrial, commercial, and client areas.
Strategic Client Service
With 13 years of experience, she focuses on managing large strategic accounts and improving processes to elevate customer satisfaction through personalized service.
Team Leadership
Her promotion to a supervisory role and her belief that "teamwork wins championships" highlights her focus on collaborative success.

Media Appearances

Jennifer has no verified media appearances

Work History

9-2025
Supervisora de atendimento ao cliente at Klabin
12-2013 - 10-2025
Senior Customer Service Analyst at Klabin

Education

Graduacao from Universidade de Mogi das Cruzes

More Information

Social Presence :

Prographics :

Exp : 11 Location : Suzano, São Paulo, Brazil Job Level : N/A Designation : Supervisora de atendimento ao cliente at Klabin
URL has been copied!

Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Jennifer

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Jennifer take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Jennifer

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.