Jennifer Pappin

Enthusiast
DISC Type : i

IT Manager at Bank3

Memphis Metropolitan Area, United States

Overview

Jennifer Pappin is an innovative IT Manager at Bank3 with extensive experience in managing hardware and software support, vendor negotiations, and cost optimization. A graduate of the University of Memphis with a CompTIA A+ certification, she focuses on streamlining operations and implementing strategic technology solutions.

She has a background providing exclusive, customer-focused technology support for senior leadership teams, demonstrating her ability to handle high-stakes IT challenges with professionalism and efficiency.

Jennifer successfully expanded an IT Help Desk into a comprehensive Service Desk in a previous role.

Personality Overview

Non-Confrontational

Optimistic

Consensus Focused

They are more about building relationships than just cutting deals.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Service Desk Management
Her experience includes transforming an IT Help Desk into a comprehensive Service Desk and supervising support specialists.
Vendor Management
Her profile highlights expertise in vendor management and negotiation to reduce expenses and enhance operational efficiency.
IT Cost Optimization
She has a demonstrated ability to tackle complex challenges and significantly reduce expenses through effective IT management.

Media Appearances

Jennifer has no verified media appearances

Work History

3-2025
IT Manager at Bank3
2016 - 2-2025
IT Service Desk Supervisor at EnSafe
2014 - 2016
IT Leadership Support Specialist at Sedgwick
2013 - 2014
IT Support Specialist at The Dufresne Spencer Group
2012 - 2013
Computer Support Technician at Bryce Corporation

Education

2002 - 2006
BA from University of Memphis

More Information

Social Presence :

Prographics :

Exp : 13 Location : Memphis Metropolitan Area, United States Job Level : Middle Designation : IT Manager at Bank3
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Jennifer

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Jennifer take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Jennifer

Personality Compatibility


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