Information Technology Service Delivery Manager at GDH
📍 Overland Park, Kansas, United States
Jesse Hornecker is an ITIL-certified Service Delivery Manager at GDH with over 20 years of experience. He specializes in service management, stakeholder engagement, and process improvement, ensuring high-quality IT service delivery for clients. People who have worked with him often describe him as supportive, motivating, and collaborative.
Jesse is described by former colleagues as a leader who fosters a team environment where people feel they work "with" him, not "for" him.
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Experience
29 Years
Current Role
Information Technology Service Delivery Manager
Job Level
Middle
Location
Overland Park, Kansas, United States
Personality Overview
How Jesse shows up
Diplomatic
Process-Oriented
Risk-Averse
They are polite and respectful but practical. Even if it takes time, they prefer following the process. They are comfortable taking a long term view.
Priorities
Topics Jesse cares about
IT Service Delivery
His entire career is focused on managing and improving IT service delivery, emphasizing quality, efficiency, customer satisfaction, and SLA adherence.
Collaborative Leadership
Multiple recommendations praise his supportive and motivating management style, creating a team environment where people feel valued and trusted.
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Career
Work history
11-2019
Information Technology Service Delivery Manager
GDH
8-2016 - 11-2019
Manager, Collaboration Engineering, End User Computing - Services & Solutions,
YRC Freight
7-2015 - 8-2016
Program Manager
CompuCom
3-2003 - 7-2015
Systems Integration Manager
CompuCom
2003 - 2007
Vendor Support
Wal-Mart ISD
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.
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