Jessica Parra Casanova

Jefe de servicio de atención al cliente at Chubb Seguros S.A.

📍 Chile

As Head of Customer Service at Chubb Seguros S. A. , Jessica Parra Casanova is dedicated to enhancing team performance. Her expertise is in customer service, and she recently completed a certification in coaching employees to drive better results and foster team development.

She is actively upskilling in modern leadership techniques, specifically focusing on how to effectively coach team members for success.

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Experience

18 Years

Current Role

Jefe de servicio de atención al cliente

Location

Chile

Personality Overview

How Jessica shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Jessica cares about

Team Development

Recently completed a course on coaching employees for results, using hashtags related to team management and development, showing a clear professional focus.

Customer Experience

Her role as Head of Customer Service at a major insurance firm places the quality of customer interaction at the core of her responsibilities.

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Career

Work history

8-2007

Jefe de servicio de atención al cliente

Chubb Seguros S.A.

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

Jessica has no verified education history

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Be formal and objective, they will appreciate it more

DON'T

Do not use very emotional or colorful language

Be ready for penetrating questions and critical examination of your pitch

Reveal the full meeting playbookFree. 10 seconds.

When cold calling

Pattern Interrupt: Speaking in a slightly hesitant manner, and seeking their permission at the start through a negation can get you a chance.

Pace: Speak slightly fast, especially if you tend to be calm and confident. Sound like a ‘knows their domain’ person.

Reveal the cold-call scriptFree. 10 seconds.

When writing an email

Subject: Objective

Length of mail: Short

Salutation: Yes ( Something usual). Greeting: No. Tone of words: Objective, informational. Bullet points: Recommended. Closing line: Logically summarize/ask. Complimentary close: None or formal. Overall messaging: Focused on allaying doubts and ROI

Reveal the full email formulaFree. 10 seconds.

Negotiating and closing

The secret to closing Jessica fast: Proof of ROI, low pricing and objective proof points are the important factors for them.

How fast will Jessica move? They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.

Reveal the closing strategyFree. 10 seconds.

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