Marta Carrasco in

Marta Carrasco

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Jefe Experiencia Clientes Canales Digitales at Claro Chile S.A.
📍 Chile

Marta is a team leader with over 15 years of experience in contact centers, currently serving as the Head of Customer Experience for Digital Channels at Claro Chile. She specializes in redesigning processes and building high-performance teams, supported by a recent diploma in Digital Transformation.

She demonstrates a strong commitment to continuous professional development, having completed numerous courses in leadership, active listening, and teamwork. Her drive for learning is a consistent theme throughout her career, showing her adaptability and desire to stay current with industry trends.

Unique fact: Marta participated in a specialized training program for Contact Center Platforms with Tyco in Jacksonville, USA.

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Experience
29 Years
Current Role
Jefe Experiencia Clientes Canales Digitales
Location
Chile
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Marta cares about

Digital Customer Experience
Her current role involves managing customer contact through digital channels like social media and WhatsApp, and she recently completed a diploma in Digital Transformation.
Operational Excellence
She is Green Belt certified in Six Sigma methodology and has deep experience managing key performance indicators like CSAT, NPS, and FCR to drive results.
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Career

Work history

2-2023 - 7-2024
Jefe Experiencia Clientes Canales Digitales
Claro Chile S.A.
1-2018 - 7-2024
Jefe de Operaciones Call Center
Claro Chile S.A.
12-2015 - 1-2018
Call Center Manager
Teleperformance
8-2014 - 12-2015
Gerente de Negocios
In Motion
9-2012 - 1-2014
Manager Grandes Cuentas
GPS Chile S.A.
In the press

Media appearances

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Education
1997 - 2001
Titulado
Universidad Santo Tomás (CL)
2003 - 2003
Diplomado en Gestión de Negocios
Universidad Alberto Hurtado
2002 - 2002
Diploma
Universidad Adolfo Ibáñez
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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