Jillan Beebe PMP

Judge
DISC Type : Dc

Senior Vice President, Head of Employee Experience & Issue Resolution at KeyBank

Cleveland, Ohio, United States

Overview

Jillan Beebe is a PMP-certified Senior Vice President at KeyBank, heading Employee Experience & Issue Resolution. A Wittenberg University graduate, she focuses on improving client experiences and employee skills through strategic initiatives. Colleagues describe her work as "exemplary, " noting her strong business acumen and communication.

Jillan is passionate about empowering women in the workplace, actively promoting mentorship and community giving. She has spoken on topics like the future of work, emphasizing employee well-being and engagement in hybrid environments. Her work also involves helping clients improve their financial wellness through education and personalized advice.

Her teams work on a Commercial Fraud Strategy was recently honored with the 2025 Chairman’s Award at KeyBank.

Personality Overview

Quality Focused

Demanding

Objective Thinker

They are less concerned about the product and more about its potential impact.  They respond well to strong and respectful communication. They put a lot of effort into ensuring personal success.

Topics They Care About

Employee Experience
Leads the Employee Experience & Issue Resolution team and actively posts about making employees' lives easier. She has also spoken on the importance of employee well-being.
Fraud Prevention
Was part of a team that won the 2025 Chairman's Award for their work on commercial fraud strategy and publicly shares content about protecting businesses from fraud.
AI & Data
Her team is exploring the use of AI, metadata, and taxonomy to improve internal processes and support for employees at KeyBank.

Media Appearances

Jillan has no verified media appearances

Work History

1-2025
Senior Vice President, Head of Employee Experience & Issue Resolution at KeyBank
10-2022 - 2-2025
Senior Vice President, Head of Resolution & Root Cause at KeyBank
1-2021 - 10-2022
Senior Vice President, Director of Confidence Enablement at KeyBank
1-2017 - 1-2021
Senior Vice President, Retail Service Experience Manager at KeyBank
11-2015 - 12-2016
Vice President, Key Private Bank Product Manager at KeyBank

Education

Bachelor’s Degree from Wittenberg University
Graduate from CBA Executive Banking School

More Information

Social Presence :

Prographics :

Exp : 26 Location : Cleveland, Ohio, United States Job Level : Leadership Designation : Senior Vice President, Head of Employee Experience & Issue Resolution at KeyBank
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Insights For Selling To Jillan

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jillan is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jillan

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Jillan move?

  • If convinced, they can reach decisions quite fast.
  • Can Jillan take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Jillan

Personality Compatibility


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