Jillan Beebe PMP in

Jillan Beebe PMP

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Senior Vice President, Head of Employee Experience & Issue Resolution at KeyBank
📍 Cleveland, Ohio, United States

Jillan Beebe is a PMP-certified Senior Vice President at KeyBank, heading Employee Experience & Issue Resolution. A Wittenberg University graduate, she focuses on improving client experiences and employee skills through strategic initiatives. Colleagues describe her work as "exemplary, " noting her strong business acumen and communication.

Jillan is passionate about empowering women in the workplace, actively promoting mentorship and community giving. She has spoken on topics like the future of work, emphasizing employee well-being and engagement in hybrid environments. Her work also involves helping clients improve their financial wellness through education and personalized advice.

Her teams work on a Commercial Fraud Strategy was recently honored with the 2025 Chairman’s Award at KeyBank.

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Experience
26 Years
Current Role
Senior Vice President, Head of Employee Experience & Issue Resolution
Job Level
Leadership
Location
Cleveland, Ohio, United States
Personality Overview

How Jillan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jillan cares about

Employee Experience
Leads the Employee Experience & Issue Resolution team and actively posts about making employees' lives easier. She has also spoken on the importance of employee well-being.
Fraud Prevention
Was part of a team that won the 2025 Chairman's Award for their work on commercial fraud strategy and publicly shares content about protecting businesses from fraud.
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Career

Work history

1-2025
Senior Vice President, Head of Employee Experience & Issue Resolution
KeyBank
10-2022 - 2-2025
Senior Vice President, Head of Resolution & Root Cause
KeyBank
1-2021 - 10-2022
Senior Vice President, Director of Confidence Enablement
KeyBank
1-2017 - 1-2021
Senior Vice President, Retail Service Experience Manager
KeyBank
11-2015 - 12-2016
Vice President, Key Private Bank Product Manager
KeyBank
In the press

Media appearances

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Education
Bachelor’s Degree
Wittenberg University
Graduate
CBA Executive Banking School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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