Jim Carmon

Galvanizer
DISC Type : Id

Technical Support Manager at Quantum Corporation

Broomfield, Colorado, United States

Overview

Jim Carmon is a Technical Support Manager at Quantum Corporation with extensive experience in IT operations, product engineering, and data analysis. He is an Agile Certified Product Manager and Scaled Agilist skilled in collaborating with executive leadership and mentoring teams at companies like Oracle and Sun Microsystems.

A former colleague praised him as one of the most professional, dedicated, and hardworking technology managers they have worked with, noting he works well under pressure and is a great team player.

At Sun Microsystems, he drafted, developed, and published the Global Major Incident Management Process for the companys internal IT support organization.

Personality Overview

Persuader

Self-Assured

People-Oriented

They are not against taking risks and can make tough decisions when required.
  They prefer to ensure that they are in control of the situation. They will bat for you if they come to believe in you.

Topics They Care About

Agile Methodologies
Holds certifications as a Scaled Agilist and Agile Certified Product Manager, and utilized Scaled Agile (SAFe) methodology in his role at Oracle.
Incident Management
Developed a global incident management process for Sun's internal IT organization and personally facilitated over 100 major incident resolution calls to completion.
Technical Support
Manages technical support engineers, focusing on timely service delivery and achieving customer quality goals at both Quantum Corporation and Sun Microsystems.

Media Appearances

Jim has no verified media appearances

Work History

12-2020
Technical Support Manager at Quantum Corporation
2-2010 - 8-2020
IT Operations Manager and Sr IT Manager at Oracle America, Inc
IT Operations Manager at Sun Microsystems
Storage Technology Support Manager at Sun Microsystems
Network Technology Support Manager at Sun Microsystems

Education

Jim has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Broomfield, Colorado, United States Job Level : Middle Designation : Technical Support Manager at Quantum Corporation
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Insights For Selling To Jim

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing how others made similar decisions
  • Take a friendly, informal yet confident approach while pitching
  • Talk about other customers and how they have derived value from your product

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t rely too much on what they promise, make your own deductions
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jim is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jim

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Jim move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Jim take some risk or not?

  • If necessary, they will be ready to take risks.

You And Jim

Personality Compatibility


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