Jim Rizzo in

Jim Rizzo

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Assistant Director of IT Service Management & Communications at Providence College
📍 Woonsocket, Rhode Island, United States

Jim Rizzo is an experienced technology support manager with over two decades at Providence College, currently serving as the Assistant Director of IT Service Management & Communications. He specializes in enhancing service offerings, managing ITSM solutions, and empowering his staff. He holds an ITIL Foundation certification and a B. S. from the University of Connecticut.

Outside of his technology career, Jim is a passionate music enthusiast who has worked as a staff writer for music publications, reviewing live performances and albums. His interests also include LEGO, and in college, he was active in intramural softball and table tennis.

Uniquely, Jim has a side career as a music journalist, reviewing national and local music acts.

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Current Role
Assistant Director of IT Service Management & Communications
Location
Woonsocket, Rhode Island, United States
Personality Overview

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Priorities

Topics Jim cares about

IT Service Management
He is ITIL certified and manages Providence College's ITSM solution, recently migrating it to TeamDynamix and exploring its new Conversational AI tools.
Higher Education IT
His career is dedicated to Providence College, and he actively participates in higher education IT conferences like NERCOMP and organizations such as EDUCAUSE.
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Career

Work history

11-2021
Assistant Director of IT Service Management & Communications
Providence College
12-2005 - 11-2021
Help Desk Manager
Providence College
12-2003 - 12-2005
Help Desk Coordinator - Nights and Weekends
Providence College
3-2015 - 12-2017
Staff Writer
NYSMusic
10-2014 - 2-2015
Staff Writer
UpstateLIVE
In the press

Media appearances

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Education
1997 - 2001
Bachelor of Science (B.S.)
University of Connecticut
High School Diploma
Xavier High School in Middletown, CT
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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