Jim Zimmerman

Visionary
DISC Type : Ds

Vice President of Customer Support Operations at OXIO

Miami-Fort Lauderdale Area, United States

Overview

Jim Zimmerman is a dynamic executive with over 26 years in the wireless industry, currently serving as the Vice President of Customer Support Operations at OXIO. He specializes in customer experience, digital transformation, and operational efficiency, having held senior roles at Verizon and TracFone Wireless. People who have worked with him describe him as innovative, strategic, and an exceptional leader.

Jim is passionate about leveraging technology to solve complex challenges and is committed to closing the digital divide. He has a keen eye for emerging technologies, having recognized the potential of voice assistants years before they became mainstream. His interests include major technology and mobility companies like AT&T and Motorola.

He holds multiple patents, including one for a device and process for powering and providing internet connectivity to smart speakers.

Personality Overview

Objective Evaluator

Fast But Thoughtful

Direct & Assertive

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Telecom-as-a-Service (TaaS)
His current role at OXIO focuses on the world's first TaaS platform, and he actively posts about the "TaaS Revolution" being here.
Customer Experience
A central theme of his career, with a proven history of improving customer NPS and satisfaction for millions of users at Verizon.
Digital Transformation
He has led large-scale automation and digital initiatives, including the deployment of interactive SMS messaging to handle over 200 million annual requests.

Media Appearances

Jim has no verified media appearances

Work History

6-2025
Vice President of Customer Support Operations at OXIO
2024
Founder & President at Willow Creek Consulting LLC
2022 - 2024
Vice President - COO at Verizon
2021 - 2023
Executive Director at Verizon
2019 - 2022
Senior Officer Customer Care and Operations at TracFone Wireless

Education

Bachelor of Science (BS) from West Virginia University
Education details unavailable from Oley Valley High School

More Information

Social Presence :

Prographics :

Exp : 40 Location : Miami-Fort Lauderdale Area, United States Job Level : Senior Designation : Vice President of Customer Support Operations at OXIO
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Insights For Selling To Jim

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jim is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jim

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jim move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jim take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jim

Personality Compatibility


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