Jim Zimmerman in

Jim Zimmerman

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Vice President of Customer Support Operations at OXIO
📍 Miami-Fort Lauderdale Area, United States

Jim Zimmerman is a dynamic executive with over 26 years in the wireless industry, currently serving as the Vice President of Customer Support Operations at OXIO. He specializes in customer experience, digital transformation, and operational efficiency, having held senior roles at Verizon and TracFone Wireless. People who have worked with him describe him as innovative, strategic, and an exceptional leader.

Jim is passionate about leveraging technology to solve complex challenges and is committed to closing the digital divide. He has a keen eye for emerging technologies, having recognized the potential of voice assistants years before they became mainstream. His interests include major technology and mobility companies like AT&T and Motorola.

He holds multiple patents, including one for a device and process for powering and providing internet connectivity to smart speakers.

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Experience
40 Years
Current Role
Vice President of Customer Support Operations
Job Level
Senior
Location
Miami-Fort Lauderdale Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jim cares about

Telecom-as-a-Service (TaaS)
His current role at OXIO focuses on the world's first TaaS platform, and he actively posts about the "TaaS Revolution" being here.
Customer Experience
A central theme of his career, with a proven history of improving customer NPS and satisfaction for millions of users at Verizon.
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Career

Work history

6-2025
Vice President of Customer Support Operations
OXIO
2024
Founder & President
Willow Creek Consulting LLC
2022 - 2024
Vice President - COO
Verizon
2021 - 2023
Executive Director
Verizon
2019 - 2022
Senior Officer Customer Care and Operations
TracFone Wireless
In the press

Media appearances

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Education
Bachelor of Science (BS)
West Virginia University
Education details unavailable
Oley Valley High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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