Jim Zimmerman in

Jim Zimmerman

Visionary · DISC type Ds
Vice President of Customer Support Operations at OXIO
📍 Miami-Fort Lauderdale Area, United States

Jim Zimmerman is a dynamic executive with over 26 years in the wireless industry, currently serving as the Vice President of Customer Support Operations at OXIO. He specializes in customer experience, digital transformation, and operational efficiency, having held senior roles at Verizon and TracFone Wireless. People who have worked with him describe him as innovative, strategic, and an exceptional leader.

Jim is passionate about leveraging technology to solve complex challenges and is committed to closing the digital divide. He has a keen eye for emerging technologies, having recognized the potential of voice assistants years before they became mainstream. His interests include major technology and mobility companies like AT&T and Motorola.

He holds multiple patents, including one for a device and process for powering and providing internet connectivity to smart speakers.

Read the full overview →
Experience
40 Years
Current Role
Vice President of Customer Support Operations
Job Level
Senior
Location
Miami-Fort Lauderdale Area, United States
Personality Overview

How Jim shows up

Objective Evaluator
Fast But Thoughtful
Direct & Assertive

They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Jim cares about

Telecom-as-a-Service (TaaS)
His current role at OXIO focuses on the world's first TaaS platform, and he actively posts about the "TaaS Revolution" being here.
Customer Experience
A central theme of his career, with a proven history of improving customer NPS and satisfaction for millions of users at Verizon.
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Career

Work history

6-2025
Vice President of Customer Support Operations
OXIO
2024
Founder & President
Willow Creek Consulting LLC
2022 - 2024
Vice President - COO
Verizon
2021 - 2023
Executive Director
Verizon
2019 - 2022
Senior Officer Customer Care and Operations
TracFone Wireless
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Science (BS)
West Virginia University
Education details unavailable
Oley Valley High School
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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