Jo-Anna Ghadban

Enthusiast
DISC Type : i

Contact Center Supervisor at Maritz

Sandwich, Massachusetts, United States

Overview

Jo-Anna Ghadban is a Contact Center Supervisor at Maritz with a unique background in technical consulting for the telecommunications industry. She holds an MBA from Boston University and has specialized experience in data mapping, systems testing, and training for companies like Frontier Communications and Verizon.

Personality Overview

Non-Confrontational

Optimistic

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Contact Center Operations
Her current role is Contact Center Supervisor at Maritz, where she oversees contact center activities.
Telecom Data Migration
Worked as a consultant performing Extract/Translate/Load (ETL) for Frontier Communications' acquisition of Verizon's wireline business.
Systems Testing
As a consultant for Verizon, she tested proprietary OS migrations, managed defect tracking using Quality Center, and verified data translation.

Media Appearances

Jo-Anna has no verified media appearances

Work History

2-2023
Contact Center Supervisor at Maritz
5-2015 - 4-2016
Consultant – Local Service Request (LSR) Data Mapper at Frontier Communications
3-2014 - 9-2014
Trainer at FairPoint Communications
2-2012 - 12-2013
Consultant - Local Service Request (LSR) Tester at Verizon
1-2011 - 9-2011
Consultant – Course Developer at FairPoint Communications

Education

1998 - 2000
Master of Business Administration (M.B.A.) from Boston University
Bachelor of Science (B.S.) from Lesley University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Sandwich, Massachusetts, United States Job Level : N/A Designation : Contact Center Supervisor at Maritz
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Insights For Selling To Jo-Anna

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jo-Anna is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Jo-Anna

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Jo-Anna move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Jo-Anna take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Jo-Anna

Personality Compatibility


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