JoAnn Cogan

Examiner
DISC Type : sc

Sr Manager, Customer Success at SPS Commerce

New York City Metropolitan Area, United States

Overview

JoAnn has no verified overview

Personality Overview

Unexpressive

Process Oriented

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

JoAnn has no verified topics they care about

Media Appearances

JoAnn has no verified media appearances

Work History

6-2024
Sr Manager, Customer Success at SPS Commerce
4-2023
Sr. Manager, Implementation at SPS Commerce
7-2021 - 4-2023
Manager II, Implementation at SPS Commerce
9-2015 - 4-2021
Director of Systems Administration at Harvest Hill Beverage Company
5-2001 - 9-2015
PMO Implementation Specialist - Business Analyst at Frederick Goldman

Education

1989 - 1993
BA from University of Hartford
Education details unavailable from wantagh high school

More Information

Social Presence :

Prographics :

Exp : 26 Location : New York City Metropolitan Area, United States Job Level : Middle Designation : Sr Manager, Customer Success at SPS Commerce
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Insights For Selling To JoAnn

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with JoAnn is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from JoAnn

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will JoAnn move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can JoAnn take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And JoAnn

Personality Compatibility


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