Joanna McArdle

Questioner
DISC Type : c

Customer Success Manager at Zayo Group

London, England, United Kingdom

Overview

Joanna has no verified overview

Personality Overview

Systematic

Value Seeker

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. They prefer to fully evaluate every situation.

Topics They Care About

Joanna has no verified topics they care about

Media Appearances

Joanna has no verified media appearances

Work History

10-2021
Customer Success Manager at Zayo Group
10-2013 - 10-2021
Client Experience Specialist at O.C. Tanner
11-2006 - 10-2013
Sales Support & PR Executive at O.C. Tanner

Education

Joanna has no verified education history

More Information

Social Presence :

Prographics :

Exp : 19 Location : London, England, United Kingdom Job Level : Middle Designation : Customer Success Manager at Zayo Group
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Insights For Selling To Joanna

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanna is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Joanna

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Joanna move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Joanna take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Joanna

Personality Compatibility


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