Joe Gilgoff in

Joe Gilgoff

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CX Advisor to Elite Brands at CX Joe
📍 United States

Joe is a customer experience (CX) executive and advisor with over 20 years of experience scaling teams at high-growth brands like AG1, SeatGeek, and Daily Harvest. He now runs his own advisory, CX Joe, helping companies turn customer service into a loyalty and revenue engine using an optimal blend of AI and talent. He earned a Bachelor of Arts from McGill University.

He is passionate about entrepreneurship and growth strategy, channeling this into advising and investing in innovative startups. He has a particular interest in early childhood development, serving as an advisor and investor for Grasshopper Kids, and also advises companies like Hark and ThreadScribe. ai.

After leading CX at several major direct-to-consumer brands, he launched his own advisory firm to share his playbook for building elite, high-impact customer experiences.

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Experience
3 Years
Current Role
CX Advisor to Elite Brands
Location
United States
Personality Overview

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Priorities

Topics Joe cares about

CX as a Loyalty Engine
His advisory firm's mission is to reimagine CX as a competitive differentiator and a loyalty and revenue engine, a theme consistent across his career.
AI in Customer Service
His professional focus includes using the "optimal blend of the best AI/tech + the best people" to offer customers personalization at scale.
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Career

Work history

9-2025
CX Advisor to Elite Brands
CX Joe
6-2024
Advisor + Investor
Hark
5-2024
Advisor + Investor
NimbleBrain
2-2022
Advisor + Investor
Grasshopper Kids
6-2024 - 6-2025
VP Customer Happiness
AG1
In the press

Media appearances

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Education
2001 - 2005
Bachelor of Arts
McGill University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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