Joe is a customer experience (CX) executive and advisor with over 20 years of experience scaling teams at high-growth brands like AG1, SeatGeek, and Daily Harvest. He now runs his own advisory, CX Joe, helping companies turn customer service into a loyalty and revenue engine using an optimal blend of AI and talent. He earned a Bachelor of Arts from McGill University.
He is passionate about entrepreneurship and growth strategy, channeling this into advising and investing in innovative startups. He has a particular interest in early childhood development, serving as an advisor and investor for Grasshopper Kids, and also advises companies like Hark and ThreadScribe. ai.
After leading CX at several major direct-to-consumer brands, he launched his own advisory firm to share his playbook for building elite, high-impact customer experiences.
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