Joe Gilgoff

Trailblazer
DISC Type : ID

CX Advisor to Elite Brands at CX Joe

United States

Overview

Joe is a customer experience (CX) executive and advisor with over 20 years of experience scaling teams at high-growth brands like AG1, SeatGeek, and Daily Harvest. He now runs his own advisory, CX Joe, helping companies turn customer service into a loyalty and revenue engine using an optimal blend of AI and talent. He earned a Bachelor of Arts from McGill University.

He is passionate about entrepreneurship and growth strategy, channeling this into advising and investing in innovative startups. He has a particular interest in early childhood development, serving as an advisor and investor for Grasshopper Kids, and also advises companies like Hark and ThreadScribe. ai.

After leading CX at several major direct-to-consumer brands, he launched his own advisory firm to share his playbook for building elite, high-impact customer experiences.

Personality Overview

Achievement-Oriented

Values Relationships

Informal

A combination of speed and relationship gets the best response from them.  They will fight for you if they come to believe in you. They are more likely to accept new and exciting technologies.

Topics They Care About

CX as a Loyalty Engine
His advisory firm's mission is to reimagine CX as a competitive differentiator and a loyalty and revenue engine, a theme consistent across his career.
AI in Customer Service
His professional focus includes using the "optimal blend of the best AI/tech + the best people" to offer customers personalization at scale.
Startup Advising & Investing
He actively advises and invests in startups, including Hark, NimbleBrain, and Grasshopper Kids, demonstrating a passion for fostering new ventures.

Media Appearances

Joe has no verified media appearances

Work History

9-2025
CX Advisor to Elite Brands at CX Joe
6-2024
Advisor + Investor at Hark
5-2024
Advisor + Investor at NimbleBrain
2-2022
Advisor + Investor at Grasshopper Kids
6-2024 - 6-2025
VP Customer Happiness at AG1

Education

2001 - 2005
Bachelor of Arts from McGill University

More Information

Social Presence :

Prographics :

Exp : 3 Location : United States Job Level : N/A Designation : CX Advisor to Elite Brands at CX Joe
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Help them visualize the impact of their decision
  • Talk about yourself and some of your achievements at the start of the conversation
  • Build a trustworthy relationship while keeping the product center-stage

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Joe

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Joe take some risk or not?

  • If necessary, they will be ready to take risks.

You And Joe

Personality Compatibility


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