John Fenner

Pioneer
DISC Type : dsi

Director of Systems at Phi Delta Theta Fraternity

Cincinnati, Ohio, United States

Overview

John Fenner serves as the Director of Systems for Phi Delta Theta Fraternity, where he leads CRM strategy and nonprofit technology operations. A certified Salesforce Administrator with an MBA, he specializes in process automation, data insights, and managing a full tech stack to support organizational goals and boost operational efficiency.

With a background in student affairs at multiple universities, John has a long-standing passion for member engagement and development. His career has consistently focused on fostering community and improving support systems within educational and nonprofit environments. He is an alumnus of Georgia Southern University and lives in the Cincinnati area.

John is the recipient of the "Sound Learning Award, " recognizing him as an emotionally intelligent and innovative problem-solver with a strong thirst for knowledge.

Personality Overview

Decisive But Friendly

Friendly But Fast

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Nonprofit Technology
He leads the technology strategy for a national fraternity, aligning systems like Salesforce and Microsoft 365 with organizational priorities to improve efficiency and engagement.
Salesforce for Nonprofits
As a certified Salesforce Administrator, he owns his organization's Salesforce environment (NPSP), driving system architecture, custom workflows, and automation to support members.
Data & Automation
His role centers on driving data insights and process automation to support key organizational priorities, enhance system architecture, and improve cross-system efficiency.

Media Appearances

John has no verified media appearances

Work History

7-2023
Director of Systems at Phi Delta Theta Fraternity
7-2021 - 7-2023
Chapter Support Coordinator at Phi Delta Theta Fraternity
8-2020 - 7-2021
Coordinator for Campus Life at Millsaps College
2-2020 - 8-2020
Fraternity and Sorority Life Graduate Intern at St. John's University
12-2017 - 1-2019
Operations Intern at State of NY Metropolitan Transportation Authority

Education

2021 - 2022
Master of Education - MEd from Mercer University
2019 - 2020
Master of Business Administration - MBA from St. John's University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Cincinnati, Ohio, United States Job Level : Mid-senior Designation : Director of Systems at Phi Delta Theta Fraternity
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from John

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are generally fast movers and can take quick decisions
  • Can John take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And John

Personality Compatibility


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