John Fettes

Visionary
DISC Type : Ds

Client Operations Manager at Perch Group

Greater Edinburgh Area, United Kingdom

Overview

John Fettes is a financial services professional with over 20 years of experience, specializing in operations and relationship management. A graduate of The University of Edinburgh, he has a strong track record in senior roles, leading teams and enhancing client engagement. Colleagues describe him as dependable, professional, and adaptable.

He has served as a registered FCA Approved Person, a Data Protection Officer, and a Deputy Money Laundering Officer.

Personality Overview

Early Adopter

Goal-Oriented

Fast But Thoughtful

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Operational Leadership
With over 20 years in financial services, he has held senior roles like Head of UK Operations and Director of Conduit Operations, managing large teams.
Client Relationship Management
Demonstrated through his roles as Key Account Manager and Client Operations Manager, and his current search for relationship-focused opportunities.
Financial Regulation
Has been an FCA Approved Person, a Data Protection Officer, and Deputy Money Laundering Officer, showing deep expertise in industry compliance.

Media Appearances

John has no verified media appearances

Work History

7-2024 - 9-2025
Client Operations Manager at Perch Group
9-2022 - 5-2024
Key Account Manager at Everyday People Financial Solutions
10-2021 - 8-2022
Director of Conduit Operations at Five Lamps
1-2019 - 10-2021
Head Of Business Services at Arvato Financial Solutions
6-2013 - 1-2019
Head of UK Operations at Trusted Cash Ltd

Education

2010 - 2010
Mortgage Sales & Regulation from Chartered Institute of Bankers Scotland
1996 - 2000
Degree from The University of Edinburgh

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Edinburgh Area, United Kingdom Job Level : N/A Designation : Client Operations Manager at Perch Group
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Let them know of potential risks but suggest mitigation methods alongside
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from John

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can John take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And John

Personality Compatibility


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