John Gorrie

Captain
DISC Type : DS

Customer Success Director at Axonify

Waterloo, Ontario, Canada

Overview

John Gorrie is a Customer Success Director at Axonify with over 17 years of experience in the technology, mobile, and retail sectors. He specializes in using AI-powered learning to help clients achieve business results and is a certified "Command of the Message®" professional. Colleagues describe him as intelligent, hardworking, and excellent at building relationships.

Outside of his professional life, John is a proud father of two. He has an international perspective, having studied abroad in Mexico, an experience he lists as one of his proudest accomplishments. This suggests an appreciation for different cultures and experiences beyond his immediate environment.

Unique fact: John was part of the core team that successfully launched the BlackBerry 10 smartphone in North America.

Personality Overview

Decisive But Calm

Consummate Professional

Dynamic But Sincere

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Frontline Worker Enablement
His work and social posts focus on empowering frontline employees in retail, grocery, and supply chain industries through technology and better learning tools.
AI in Learning
His role at Axonify is centered on helping clients use AI-powered learning platforms to drive tangible business outcomes and improve employee performance.
Customer Value Realization
His introduction highlights a passion for being the customer's internal voice and helping them achieve their desired outcomes, a key focus of his career.

Media Appearances

Articles by John Gorrie | Axonify. Featured in Axonify

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Work History

10-2019
Customer Success Director at Axonify
7-2016 - 10-2019
Strategic Customer Success Manager at Axonify
11-2013 - 7-2016
Strategic Account Manager at Mobile Technologies Inc. (MTI)
1-2012 - 9-2013
National Retail Account Manager at BlackBerry
9-2010 - 1-2012
Business Manager - Distribution at BlackBerry

Education

2002 - 2006
H.B.Comm from McMaster University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Waterloo, Ontario, Canada Job Level : Mid-senior Designation : Customer Success Director at Axonify

Interested in

Sports

Hockey, Golf

Health & Outdoor

Hiking, Travel

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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from John

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can John take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And John

Personality Compatibility


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