John Ma in

John Ma

Trailblazer · DISC type DI
Customer Experience Manager at PACCAR
📍 Carrollton, Texas, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
21 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
Carrollton, Texas, United States
Personality Overview

How John shows up

Charismatic
Achievement-Oriented
Friendly But Fast

They are charming and have the ability to align others behind their decisions. They like to keep things under control. They respond better to a combination of speed and relationship.

Priorities

Topics John cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

11-2024
Customer Experience Manager
PACCAR
11-2022 - 11-2024
Director, Support Services
Grace Hill
6-2022 - 8-2022
Director, Automotive Partnerships
SiriusXM Connected Vehicle Services
7-2016 - 6-2022
Sr. Manager, Automotive Partnerships
SiriusXM Connected Vehicle Services
3-2013 - 7-2016
Manager, Automotive Partnerships
SiriusXM Connected Vehicle Services
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
BA
University of Michigan
Masters
Wayne State University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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