John Malone

Examiner
DISC Type : cs

President and CEO at Eastern Management Group

United States

Overview

John Malone is the President and CEO of The Eastern Management Group, a leading communications industry research and consulting firm. A former AT&T executive with an MBA from the University of Dayton, he has also founded two other software companies and served on numerous technology company boards.

Beyond his role in technology and research, John is a published author of three books for young readers. This highlights a passion for storytelling and engaging with a younger audience, showcasing a creative side that complements his analytical business career.

Unique fact: He is a high-level technology and communications consultant who also writes and publishes books for children.

Personality Overview

Tough To Convince

Overcautious

Process Oriented

They tend to be clear about their needs and limitations and are unlikely to promise too much.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

Enterprise CX Platforms
He recently analyzed why large enterprises rated 8x8 highest in CX product satisfaction, emphasizing architectural coherence and reliability as key decision factors.
Telecom Cost Management
He authored a recent article for No Jitter explaining why U. S. trade tariffs have not resulted in higher telecom costs for enterprises.
Technology Entrepreneurship
He has founded three companies, including The Eastern Management Group and two other software and database management businesses, indicating a strong entrepreneurial drive.

Media Appearances

John Malone – President and CEO, Eastern Management Group. Featured in Eastern Management Group

See Now

Work History

4-1989
President and CEO at Eastern Management Group

Education

Master of Business Administration - MBA from University of Dayton

More Information

Social Presence :

Prographics :

Exp : 36 Location : United States Job Level : Leadership Designation : President and CEO at Eastern Management Group
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from John

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can John take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And John

Personality Compatibility


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