John Nixon in

John Nixon

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Consultant at COPC Inc.
📍 Monroe, Washington, United States

An experienced leader and consultant specializing in Workforce Management (WFM) across insurance, retail, and healthcare. He builds complex forecasting and staffing algorithms and has held senior roles at COPC, Amazon, and Liberty Mutual. He holds a Project Management certification from the University of Washington.

He has a deep background in the insurance industry, where he spent 18 years, including a role as Chief of Staff providing consulting and reporting to C-suite executive teams.

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Experience
18 Years
Current Role
Consultant
Job Level
Mid-senior
Location
Monroe, Washington, United States
Personality Overview

How John shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics John cares about

Contact Center WFM
His career is dedicated to building and optimizing workforce management, forecasting, and staffing operations for large and small contact centers across multiple industries.
Data-driven Forecasting
Specializes in creating complex forecasting algorithms and has a background in advanced analytics, SAS, and SQL to support capacity and demand management.
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Career

Work history

9-2024
Consultant
COPC Inc.
12-2023 - 9-2024
Sr. Program Manager
Amazon
4-2022 - 7-2023
Director Workforce Management & Optimization
Trupanion
10-2016 - 2-2022
Consultant - Advanced Analytics Capacity Management (WFM)
Liberty Mutual Insurance
10-2015 - 10-2016
Manager, Capacity Management
Liberty Mutual Insurance
In the press

Media appearances

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Education
2007 - 2008
Project Management Certification
University of Washington
2003 - 2006
Bachelor's of Science
University of Washington
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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