John Nixon

Inquirer
DISC Type : dc

Consultant at COPC Inc.

Monroe, Washington, United States

Overview

An experienced leader and consultant specializing in Workforce Management (WFM) across insurance, retail, and healthcare. He builds complex forecasting and staffing algorithms and has held senior roles at COPC, Amazon, and Liberty Mutual. He holds a Project Management certification from the University of Washington.

He has a deep background in the insurance industry, where he spent 18 years, including a role as Chief of Staff providing consulting and reporting to C-suite executive teams.

Personality Overview

ROI Conscious

Upfront

Judgemental

They respond well to confident salespeople.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Contact Center WFM
His career is dedicated to building and optimizing workforce management, forecasting, and staffing operations for large and small contact centers across multiple industries.
Data-driven Forecasting
Specializes in creating complex forecasting algorithms and has a background in advanced analytics, SAS, and SQL to support capacity and demand management.
Customer Experience
As a consultant for COPC, a global leader in customer experience, he helps companies with consulting, training, certification, and research in this area.

Media Appearances

John has no verified media appearances

Work History

9-2024
Consultant at COPC Inc.
12-2023 - 9-2024
Sr. Program Manager at Amazon
4-2022 - 7-2023
Director Workforce Management & Optimization at Trupanion
10-2016 - 2-2022
Consultant - Advanced Analytics Capacity Management (WFM) at Liberty Mutual Insurance
10-2015 - 10-2016
Manager, Capacity Management at Liberty Mutual Insurance

Education

2007 - 2008
Project Management Certification from University of Washington
2003 - 2006
Bachelor's of Science from University of Washington

More Information

Social Presence :

Prographics :

Exp : 18 Location : Monroe, Washington, United States Job Level : Mid-senior Designation : Consultant at COPC Inc.
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from John

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are neither the fastest decision makers nor the slowest.
  • Can John take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And John

Personality Compatibility


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